Back Office Representative with German and English (m/f/d) - Relocation to Bulgaria

TELUS International; Österreich; Vor Ort; EUR 25 000 - 35 000; Vollzeit

Zusammenfassung

A leading company in the Customer Experience industry, TELUS Digital Bulgaria is seeking a Back Office Representative fluent in German and English. The role involves compliance review, handling sensitive information and offers career growth opportunities. Employees enjoy fully paid training and a range of benefits including health insurance and a modern, vibrant work environment.

Leistungen

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services

Positive international working environment

Support and learning

Employee referral bonuses

Qualifikationen

• Fluent in German with B2 or higher English.
• Strong organizational and time management skills.
• Detail-oriented with the ability to process sensitive information.

Aufgaben

• Review and ensure compliance of user-generated back-office information.
• Take action on guidelines violations and address potential risks.
• Stay updated on internal policies for accurate implementation.

Kenntnisse

Attention to detail

Logical reasoning

Organizational skills

Ability to identify patterns

Time management

Ausbildung

Fluent in German

B2 or higher English language skill

Jobbeschreibung

Back Office Representative with German and English (m/f/d) - Relocation to Bulgaria

Client: TELUS International

Location: Sofia, Bulgaria

Job Category: Other

EU work permit required: Yes

Job Reference: ca55085d4bde

Posted: 21.06.2025

Expiry Date: 05.08.2025

Job Description:

Are you ready to take the next step in your career and achieve your next challenge? Join the leader in the CX (Customer Experience) industry, TELUS Digital Bulgaria.

As a Digital Trust and Safety Specialist with German and English, you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We're looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:

• Fluent in German
• B2 or higher English language skill

In return, we will give you:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Enjoy the benefits of our TELUS Tower office in Sofia, including a prime city-center location, personal gym, relax and gaming areas, and a vibrant team environment.

About us: TELUS Digital Bulgaria, part of TELUS Corporation (NYSE & TSX: TIXT), is the largest employer in Bulgaria's CX industry with over 4,200 team members. We offer digital services, AI solutions, and customer experience management, adhering strictly to client procedures. We operate as an independent outsourcing provider, not as a local partner.

Equal Opportunity Employer: We foster a diverse and inclusive workplace, making employment decisions based on qualifications, merits, and performance without regard to characteristics related to diversity.