Analyst, User Experience (m/f/x)

Magna; Wien; Vor Ort; EUR 38 000 - 46 000; Vollzeit

Zusammenfassung

Une entreprise mondiale de technologies de mobilité recherche un Analyste, User Experience pour son équipe de support IT. Vous serez en charge de la gestion des incidents, assisterez les utilisateurs internes et participerez à la maintenance des environnements réseau et serveur. Ce poste offre une rémunération compétitive de 38.000 EUR par an, des bénéfices attractifs, ainsi qu'une opportunité de développement professionnel au sein d'une équipe dynamique.

Leistungen

Prime de performance discrétionnaire

Programme de participation aux bénéfices

Qualifikationen

• Formation en tant que spécialiste IT pour l'intégration de systèmes ou expérience comparable.
• Plusieurs années d'expérience en tant que support IT ou administrateur système.

Aufgaben

• Gestion des incidents et des demandes en 1er et 2ème niveau.
• Support dans le domaine logiciel et matériel (Windows10, O365, etc.).
• Collaboration dans le support et l'opération de l'infrastructure réseau.

Kenntnisse

Connaissances en support 1er & 2ème niveau

Connaissance des systèmes d'exploitation Windows

Administration réseau

Orientation utilisateur et service

Ausbildung

Formation en intégration de systèmes IT

Jobbeschreibung

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Client:

Magna

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EU work permit required:

Yes

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Job Reference:

2e5962907007

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Group Description

At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We’re the only mobility technology company and supplier with complete expertise across the entire vehicle.

We are committed to quality and continuous improvement because our products impact millions of people every day. But we’re more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it’s our talented people who lead us on this journey.

Role Summary

As an Analyst, User Experience (m/f/d) in the central 1st & 2nd level support, you will support our internal customers in all IT matters and accompany the resolution of incidents and requests from start to finish. You support the team in the support of the central as well as decentralized network & server environments.

Key Responsibilities

• Responsible for Incident- and Request-Management in 1st- & 2nd - Level (Matrix42)
• Support in the software and hardware area as well as support (Windows10, O365, smartphones, notebooks, Linux workstations, etc.)
• Analysis, classification and processing of incoming requests
• Collaboration in the support and operation of the network & server infrastructure (Cisco, Fortinet, etc.)
• Independent solution of complex malfunctions and requirements in the responsible department
• Remote support and assumption of tasks in projects / sub-projects

Knowledge and Education

• Completed training as an IT specialist for system integration or comparable training or experience

Work Experience

• Several years of professional experience as IT Support staff / IT System Administrator

Key Qualifications/Requirements

• Very good knowledge in 1st & 2nd level support (hardware & software)
• Very good knowledge in Windows operating systems and PC client management
• Basic knowledge in the area of network administration as well as Windows servers
• Agile, independent way of thinking and working
• High level of commitment and organizational skills
• Strong user and service orientation
• Very good German and English language skills, both written and spoken

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.

The annual remuneration package for this position is a minimum of EUR 38.000,- with corresponding qualification. We offer attractive benefits (e.g. discretionary performance bonus, employee profit participation program, e.g.) and a salary which is in line with market conditions depending on your skills and experience.

Regular travel: 5-10% of the time.

05--Information TechnologyF--Permanent/Regular