AI Transformation & Process Excellence Senior Manager

Accenture DACH; Wien; Hybrid; EUR 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid work model

Continuous learning & certifications

Mentoring and career development

Access to AI/cloud initiatives

Collaboration with technology partners

Job summary

Accenture DACH in Vienna is seeking a Senior Transformation Lead to shape how process transformation work is delivered across industries. You will define methodologies, govern quality, and coach senior specialists while aligning AI-enabled design with client needs.

You will embed AI into future state design, run discovery workshops, manage stakeholder relationships, and ensure consistent application of AX Design across engagements. Fluent German is required.

Qualifications

• Experience in process excellence, process redesign, or management consulting.
• Deep industry expertise in at least one domain and ability to apply it to transformation methodology design.
• Experience managing and developing team members in a consulting environment.
• Proven track of building, evaluating, and scaling AI-enabled solutions into client work and explaining AI benefits.
• Experience facilitating client workshops and presenting to senior leadership.
• Strong executive communication and facilitation skills.
• Completed university degree in business, technology, data science, engineering, or a related discipline.
• Applicants must be fluent in German, both written and spoken.

Responsibilities

• Embed AI into future state design for clients and ways of working using AI tools and agents.
• Define the process redesign standard and govern its application across engagements.
• Determine client facilitation approaches: discovery workshops, presentations, and governance.
• Define benchmarking and transformation roadmap methodology for the team.
• Apply domain expertise and playbook methodology consistently across engagements.
• Manage client stakeholder facilitation activities and relationships.
• Approve final process designs before delivery to clients.
• Develop direct reports and coach on process redesign, domain application, and leadership presentation.
• Connect with technology and delivery partners to align process design and platform work.
• Embed AX Design in the team methodology for AI agent experiences across engagements.

Skills

Process redesign

Management consulting

Team leadership

AI-enabled solutions

Workshop facilitation

Executive communication

German language

Education

Bachelor's degree in business, technology, data science, engineering, or related discipline

Tools

Process mining

Digital twin

AI-assisted design tools

Job description

You define how process transformation work gets done within your industry or function — setting the methodology, governing quality, and making sure every engagement reflects deep domain expertise as well as the right delivery standard. You manage and develop your team, coach senior specialists on what good looks like in your domain, and connect with technology and delivery partners to make sure the process and platform work fit together.

You've made AX Design, the intersection of human, agent, and process part of the team's methodology — you've worked out how to apply it in your domain context, and you coach your team on what human+AI agent experience design looks like in practice.

Your Daily Work

• Embed AI into future state design for clients as well as in ways of working for your full workstream using the appropriate AI tools and creating agents strategically to aid in deliverable creation.
• Define the process redesign standard for your industry or function — the method the team uses to assess domain forces, specify future-state processes, integrate AI, and design operating model changes — and govern its application across all engagements in your area.
• Determine the client facilitation approach: discovery workshop methodology, recommendation presentation standards, and approval governance.
• Define the benchmarking and transformation roadmap methodology the team applies.
• Determine how domain expertise and functional playbook methodology are applied consistently across the team's portfolio of engagements.
• Manage client stakeholder facilitation activities — discovery workshops, recommendation presentations, and day-to-day relationship management.
• Approve final process designs before client delivery.
• Manage and develop direct reports; coach senior specialists on process redesign, domain application, and senior leadership presentation.
• Connect with technology and delivery partners to make sure process design and platform work fit together on joint deliverables.
• Define how AX Design is embedded in the team's domain methodology — establishing the standard for how AI agent experiences are specified, reviewed, and validated within process transformation deliverables across all engagements.

Who You Are

• Experience in process excellence, process redesign, or management consulting.
• Deep industry expertise in at least one domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources), with the ability to apply it to transformation methodology design.
• Experience managing and developing team members in a consulting environment.
• Proven track of building, evaluating, and scaling AI-enabled solutions into client work with the ability to explain how AI addresses business problems.
• Previously been facilitating client workshops and presenting to senior leadership.
• Strong executive communication and facilitation skills.
• Completed university degree in business, technology, data science, engineering, or a related discipline.
• Applicants must be fluent in German, both written and spoken.

Preferred Experience

• Demonstrated ability to define and govern team methodology across a portfolio of client engagements.
• Familiarity with process mining, digital twin, or AI-assisted design tools for process validation.
• Experience contributing to business development, leadership proposal and facilitating client workshops.
• Demonstrated ability to embed AI Design into team delivery standards — governing how AI agent experiences are specified and validated across process transformation engagements.
• Understand AI partner ecosystem and help clients navigate complex technology choices.

What We Offer

• Hybrid working and flexible work models that support your individual way of working.
• Access to leading AI, cloud, and data initiatives for global clients across industries.
• Extensive learning opportunities, certifications, and access to thousands of training programs.
• Mentoring, coaching, and career development programs to accelerate your professional growth.
• Collaboration with leading technology ecosystem partners and highly skilled multidisciplinary teams.

Accenture Culture: Here, YOU are the catalyst for change

In addition to exciting projects, we offer you a highly attractive compensation package, flexible working hours, a modern working environment, and many other additional benefits.

The annual gross salary for this position starts at €85,000, depending on your qualifications and experience.