AI Knowledge Manager (m/f/d) - Banking

SAP Fioneer; Österreich; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Relocation reimbursement

Health and wellbeing support

Zusammenfassung

SAP Fioneer is seeking an AI Knowledge Manager in Austria to own the quality and governance of the knowledge powering our Banking AI solutions. You will collaborate with product experts, consultants, and AI engineers to transform banking expertise into structured, scalable knowledge assets.

You will define content governance standards, build golden datasets, and continuously improve retrieval-augmented AI responses by addressing content gaps and metadata inconsistencies across Confluence and

Qualifikationen

• Understanding of banking processes and documentation landscape (handbooks, IMG, configuration material).
• Knowledge of retrieval-augmented generation concepts and how AI fits into content governance.

Aufgaben

• Own and continuously improve the semantic knowledge layer powering banking AI solutions.
• Structure, curate, and enrich product knowledge with metadata for reliable retrieval and high-quality AI responses.
• Identify knowledge gaps and source content or expertise to close them.
• Define strategies to integrate project-specific knowledge into AI solutions with grounding content and reusable assets.
• Analyze low-quality AI responses to identify root causes and implement improvements.
• Build and expand evaluation datasets to measure AI answer quality.

Kenntnisse

Banking domain knowledge

AI and RAG literacy

Analytical QA mindset

Banking knowledge management

Content governance

Confluence and SharePoint familiarity

Jobbeschreibung

As an AI Knowledge Manager (m/f/d), you will be responsible for the quality and governance of the knowledge powering SAP Fioneer's AI solutions for Banking. Working at the intersection of banking domain expertise, knowledge management, and Generative AI, you will ensure that our AI applications provide accurate, reliable, and trustworthy answers by continuously improving the underlying semantic knowledge layer. You will collaborate closely with product experts, consultants, and AI engineers to transform banking expertise into structured, scalable knowledge assets.

Key Responsibilities

• Own and continuously improve the semantic knowledge layer that powers SAP Fioneer's Banking AI solutions.
• Structure, curate, and enrich product knowledge using consistent metadata to ensure reliable retrieval and high-quality AI responses.
• Identify knowledge gaps and close them by creating documentation, commissioning content, or eliciting expertise from subject matter experts.
• Define and maintain strategies for integrating project-specific knowledge into AI solutions, including golden sources, grounding content, and reusable knowledge assets.
• Analyze low-quality AI responses, identify their root causes (e.g., missing content, retrieval issues, metadata inconsistencies), and implement sustainable improvements.
• Build, maintain, and continuously expand evaluation datasets ("golden datasets") to measure and improve AI answer quality.
• Define and maintain content governance standards, including classification, access management, legal review, and content lifecycle management.
• Design feedback loops that transform user interactions into structured knowledge improvements in close collaboration with AI engineers.
• Partner with Banking experts, Product Management, Consulting, and AI Engineering to continuously improve the quality of our AI-powered solutions.

Requirements

• Domain knowledge: a basic understanding of banking processes and of our documentation landscape (product handbooks, IMG documentation, configuration material), sufficient to judge independently whether an answer is substantively correct
• AI and RAG literacy: enough understanding of how retrieval-augmented generation works to judge where AI fits and why a given answer went wrong, without building the system
• Analytical QA mindset: comfortable working with evaluation datasets and able to trace weak answers back to their content causes in a structured, evidence-based way
• Professional background in topic-related fields such as bank domain knowledge management, domain business analyst with SAP/banking background, or a project / product-facing role within banking
• Ability to advance the quality of our solution to the next level
• Familiarity with Confluence and SharePoint based content landscapes

Benefits

• We offer a comprehensive benefits package that includes occupational pension provisions, support for health and wellbeing, various mobility options like bike leasing and transportation allowances, as well as additional perks such as celebration rewards, meal programs, jubilee recognition, and relocation reimbursement.