Account Manager

Storyclash; Oberösterreich; Remote; EUR 40 000 - 60 000; Vollzeit

Zusammenfassung

A dynamic software company is seeking an experienced Account Manager to manage client portfolios and drive account growth. The ideal candidate has a strong background in B2B SaaS, exceptional negotiation skills, and an ability to understand customer needs across multiple platforms. This role offers flexible working arrangements, a collaborative atmosphere, and a range of benefits including additional vacation days and training budgets.

Leistungen

Flexible time management

Home office and remote work options

Rooftop office with communal areas

Legendary Sunny Fridays (+5 extra vacation days)

Monthly lunch budget and unlimited snacks

Training and education budget

Awesome team events

Qualifikationen

• 4+ years in Account Management, Customer Success, or Sales in a B2B SaaS environment.
• Experience closing complex, multi-stakeholder deals.
• Fluent in spoken and written English and German.

Aufgaben

• Own and grow a portfolio of existing clients, identifying upsell and cross-sell opportunities.
• Act as the commercial lead for expansion initiatives and negotiate contract renewals.
• Collaborate with Product and Marketing to tailor value propositions.

Kenntnisse

Commercial acumen

Negotiation skills

Account growth

Customer lifecycle understanding

Empathy

Communication skills

Tools

HubSpot

Salesforce

Jobbeschreibung

We are Storyclash - a young, fast growing software company, "Linzer Unternehmen des Jahres" and "Born Global Champion". Consumer brands use our Influencer Marketing Platform to discover and analyze brand-fit creators based on their published content. Our technology allows marketing teams to track and measure the content creator’s work across any social media platform, including Instagram Stories and Tiktok. Through the content-based approach our clients receive high quality insights into the work of influencers, allowing them to look into previously hidden content and beyond vanity metrics.

As a multilingual company, we are a team of driven and diverse individuals from different nationalities and backgrounds. We believe in working with people that have the attitude and the mindset for great products. We value teamwork and a collaborative atmosphere as the foundation for all the great things we can achieve.

Your Responsibilities:

• Own and grow a portfolio of existing clients, identifying and driving upsell and cross-sell opportunities in alignment with client goals.
• Act as the commercial lead for expansion initiatives, negotiating contract renewals, add-ons and strategic upgrades.
• Partner closely with Customer Success to ensure a unified client experience and surface expansion opportunities early.
• Understand the customer’s business model, KPIs and roadmap to proactively recommend relevant solutions and features.
• Track and report on account health and expansion pipeline in collaboration with CSM’s SalesOps.
• Align closely with the Head of Sales and Customer Success Managers on joint account strategies.
• Collaborate with Product and Marketing to tailor value propositions and messaging for expansions.
• Ensure clean documentation and CRM hygiene (HubSpot) for forecasting and pipeline accuracy.
• Contribute to account planning and territory strategy discussions.
• Represent the voice of the customer to influence roadmap and prioritization.

Your Profile:

• 4+ years in Account Management, Customer Success or Sales in a B2B SaaS environment.
• Strong commercial acumen and negotiation skills with experience closing complex, multi-stakeholder deals.
• Proven success in managing commercial relationships and driving account growth.
• Experience collaborating cross-functionally in fast-paced organizations.
• Strong understanding of SaaS metrics and the customer lifecycle.
• High empathy and communication skills, with an ability to balance client needs with business goals.
• Familiarity with HubSpot, Salesforce, or similar CRM systems.
• Fluent in spoken and written English and German.
• Bonus: Experience in Influencer Marketing, Martech or Digital Marketing.

What we offer:

• The chance to develop yourself in a collaborative environment with flat hierarchies, short decision-making paths and open communication
• High degree of autonomy with flexible time management. Home office? Remote work? Workation? All welcome!
• Open-spaced rooftop office with living room feeling in a central location in Linz. Plus, a chill-out area & an in-house bar to enjoy the occasional after-work beer
• Our legendary Sunny Fridays (+5 extra vacation days)
• A monthly lunch budget, unlimited coffee, drinks and other snacks to keep your spirits high throughout the day
• Training & education budget
• Awesome team events like company trips, Hackathons, and much more…
• Your well-being is our top priority! If there is something that is important to you but is not on this list, please let us know