Buenos Aires is one of JP Morgan's key strategic hubs with over 3,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added services, products and solutions to our clients located in various countries around the world.
Job Responsibilities:
- Operational support to foreign exchange, traded regionally, focused on documentation analysis and data gathering.
- Resolving issues for our clients, take ownership on them and display client-oriented focus.
- Ability to interpret and perform thorough analysis of company policies and procedures and apply such knowledge in daily decision-making.
- Interact by phone or emails with our Brazilian clients giving support on a daily basis.
- Creating your own relationship with the different teams that you interact with, partner with them on a day-to-day basis to perform more efficiently.
- Speak Up! Come up with ideas on how to fix and improve processes, and fill technology gaps, and follow them through to completion.
- Ensuring timelines and client service delivery standards are continually achieved.
- Escalating issues in a timely manner.
Required Qualifications, Skills and Capabilities:
- Bachelor student in Economics, Business Administration or Finance related.
- Portuguese language knowledge is a must. (Orally and written)
- Team player and willingness to collaborate.
- Solid communication skills.
- Sense of accountability and ownership of issues until resolution.
- Excel knowledge advanced.
- Be English fluent or advanced.
Preferred Qualifications:
- Relevant experience in related functions or businesses is a plus.
If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.
Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:
- Generous vacation, exam, and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and PaidDay carefor your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which providespersonal and confidential advisory on psychological, financial, and legal matters.
- Wellness programs – e.g. Yoga, stretching and mindfulnessclasses delivered on premises.
- Languageclasses, mentorshipprograms and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.