Su - It Support Specialist

Somewhere; Córdoba; Remoto; ARS 17.281.000 - 34.562.000; Tempo integral

Resumo da vaga

Somewhere, a growing US-based company, is looking for an IT Support Specialist for a full-time remote position. You will be the first point of contact for clients and team members, handling technical issues and ensuring smooth IT operations.

Responsibilities include technical support via email, phone, and remote tools, troubleshooting, system maintenance, user guidance, documentation, software installation, and basic network tasks. Fluency in English and Spanish is required.

Qualificações

• 2+ years in an IT Support role.
• Experience supporting international clients is a plus.

Responsabilidades

• Provide first-level support to clients and internal teams via email, phone, and remote tools.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Assist in setup, configuration, and maintenance of company systems, hardware, and software.
• Guide users through problem-solving processes and provide training on software or system use.
• Identify complex issues and escalate to the appropriate team.
• Maintain detailed records of issues, resolutions, and configurations using a ticketing system.
• Support deployment of new software and updates, ensuring compatibility and smooth operation.
• Assist with basic network troubleshooting and minor server maintenance.
• Track, document, and analyze recurring issues to improve efficiency.

Conhecimentos

IT support experience

English

Spanish

Customer service

Problem-solving

Communication

Remote work

Ferramentas

Remote desktop tools

Ticketing systems

Windows/macOS/Linux

Descrição da vaga

This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.

Responsibilities

• Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
• Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
• System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
• User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
• Escalation: Identify complex issues and elevate them to the appropriate team or department when needed.
• Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
• Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
• Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
• Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.

Requirements

Experience

• 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
• Experience working remotely and supporting international clients is a plus.

Technical Skills

• Strong knowledge of Windows, macOS, and/or Linux operating systems.
• Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
• Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
• Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
• Experience with hardware troubleshooting and maintenance.

Communication Skills

• Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
• Ability to explain complex technical issues to non-technical users.

Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.

• Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment.
  

Compensation

$1,000 - $2,000 per month, paid in USD depending on experience.

Details

• Independent contractor agreement paid 2x monthly.
• Client has a desire for long term commitment.