Solutions Engineer (Support) - Remote work | REF#303561

BairesDev; Comisión de Fomento de Perú; Remote; ARS 139,364,000 - 185,819,000; Full time

Benefits offered by this job

Remote work 100%

USD or local currency compensation

Home hardware/software setup

Flexible hours

Parental leave and holidays

Global, multicultural team

Mentorship and growth opportunities

Job summary

BairesDev in has been leading technology projects for over 15 years and operates a 4,000+ team that works remotely on roles with global impact.

Solutions Engineer (Support) will provide high-level technical assistance to customers, ensuring successful integration and operation of services, serving as the link between client needs and internal engineering capabilities.

Qualifications

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced proficiency in reading source code and writing complex SQL queries.

Responsibilities

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of reported incidents.
• Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
• Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
• Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
• Monitor system health and customer feedback to proactively address potential integration friction points.

Skills

REST API troubleshooting

Source code reading

SQL querying

English communication

Tools

SQL

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Solutions Engineer (Support) at BairesDev

As a Solutions Engineer (Support), you will provide high-level technical assistance to customers, focusing on the successful integration and operation of our services. You will act as a vital link between client needs and our internal engineering capabilities, ensuring that technical obstacles are resolved efficiently and partner onboarding is seamless.

What You'll Do

• Diagnose and resolve complex issues related to REST API integrations and technical workflows.
• Analyze source code and database records to identify root causes of reported incidents.
• Guide partners through the technical onboarding process, ensuring best practices are followed during implementation.
• Facilitate technical communication between external stakeholders and internal development teams to streamline product improvements.
• Develop technical documentation and troubleshooting guides to enhance self-service support capabilities.
• Monitor system health and customer feedback to proactively address potential integration friction points.

What We Are Looking For

• 5+ years of experience in Software Engineering, Technical Support, or Solutions Engineering.
• Proven expertise in troubleshooting REST APIs and providing technical integration support.
• Advanced proficiency in reading source code and writing complex SQL queries.
• Strong hands-on experience in customer-facing technical roles and partner onboarding.
• Excellent communication skills to bridge technical issues between customers and engineering teams.
• Advanced proficiency in English.

How we make your work (and your life) easier

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!