Senior Site Reliability Engineer

Teladoc Health; Buenos Aires; Presencial; ARS 167.637.000 - 228.596.000; Jornada completa

Descripción de la vacante

Teladoc Health seeks a Senior Site Reliability Engineer with strong Microsoft Azure experience to anchor an SRE team and improve the reliability of cloud-based services. You will partner across engineering, product, security, and operations to embed reliability principles in the software lifecycle.

You will own SLOs, incidents, and automation, mentor the SRE team, and drive observability and capacity planning across mission-critical workloads in a cloud environment.

Formación

• 7+ years in site reliability with mission-critical services.
• Deep Azure experience including Azure Monitor, Application Insights, AKS.
• Proven track record designing and rolling out an SLO program with SLIs and error budgets.
• Hands-on experience with observability tools such as Datadog, Dynatrace, Elastic, Grafana, Prometheus.

Responsabilidades

• Define and improve service level indicators, objectives, and error budgets.
• Improve reliability, fault tolerance, scalability, and operability.
• Lead production readiness reviews and incident response activities.
• Collaborate on Azure cloud operations and security/compliance support.

Conocimientos

Azure

Datadog

Prometheus

Terraform

Python

Herramientas

AKS

OpenTelemetry

Grafana

Elastic

New Relic

Descripción del empleo

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Position Summary

We are seeking a Senior Site Reliability Engineer with strong Microsoft Azure experience to help operate, scale, and improve the reliability of our critical cloud-based services. This role will anchor an SRE Team that will focus on production reliability, observability, automation, incident response, cloud operations, and continuous improvement.

The Sr. SRE partners with software engineering, product, security, and operations leadership to embed reliability principles into the software delivery lifecycle, mentors the SRE team, and serves as the technical authority for observability and reliability across mission‑critical healthcare workloads.

Role And Responsibilities

Reliability Engineering

• Define, implement, and improve Service Level Indicators, Service Level Objectives, and error budgets for critical applications and platform services.
• Partner with application teams to improve service reliability, fault tolerance, scalability, and operational readiness.
• Identify and eliminate recurring reliability issues through root cause analysis, automation, and architectural improvements.
• Help design systems that are resilient to Azure region, zone, network, dependency, and deployment failures.
• Participate in production readiness reviews for new services, major releases, and infrastructure changes.

Observability and Monitoring

• Build and improve observability across applications, infrastructure, networks, and cloud services. Implement monitoring for the four golden signals of Latency, Traffic, Errors, and Saturation
• Develop dashboards, alerts, logs, traces, and metrics using tools such as Azure Monitor, Log Analytics, Elastic/ELK, Grafana, OpenTelemetry, Datadog, Dynatrace, New Relic, or similar APM platforms
• Create service health dashboards for engineering, operations, and leadership audiences.

Performance, Capacity, and Resilience

• Analyze system performance, bottlenecks, saturation trends, and capacity risks.
• Improve backup, disaster recovery, failover, and business continuity practices.
• Partner with engineering teams to implement resiliency patterns such as retries, circuit breakers, bulkheads, graceful degradation, and queue-based decoupling.

Azure Cloud Operations

• Support and improve production workloads running on Microsoft Azure.
• Collaborate with cloud and network teams on secure, scalable Azure architecture.
• Help enforce Azure operational standards, including tagging, monitoring, backup, recovery, identity, security, and cost awareness.

Incident Management and Response

• Conduct blameless post-incident reviews and document root causes, contributing factors, corrective actions, and prevention plans.
• Work with Incident Management, NOC, Help Desk, and application teams to improve response processes and runbooks.

Security and Compliance Support

• Work with Security Engineering to ensure production systems follow cloud security and compliance standards.
• Support operational controls for identity, access, encryption, secrets management, vulnerability remediation, logging, and auditability.

Required Qualifications

• 7+ years in site reliability, including hands‑on ownership of mission‑critical services, through a combination of applicable work experience, training, military experience, or education.
• Deep Azure experience including Azure Monitor, Application Insights, AKS, and cloud‑native operations across hybrid infrastructure.
• Proven track record designing and rolling out an SLO program with SLIs, SLOs, and error budget policy in production environments.
• Observability Tools: Hands‑on experience with enterprise observability platform such as Datadog and Dynatrace, Elastic, Grafana, Prometheus or LogicMonitor.
• Hands‑on experience implementing and configuring Datadog for monitoring, observability, and alerting.

Preferred Qualifications

• Prior experience standing up or anchoring an SRE practice, including operating model, rituals, and adoption across multiple engineering teams.
• Strong incident command experience and a track record of running blameless postmortems that drive measurable improvement.
• Healthcare IT experience and familiarity with HIPAA, HITRUST, or equivalent compliance frameworks.
• Multi‑cloud reliability experience (AWS) in addition to Azure.
• Chaos engineering and resiliency testing experience (e.g., Gremlin, Chaos Mesh, Azure Chaos Studio).
• Infrastructure as Code expertise (Terraform, Bicep, Ansible) for observability and remediation automation.
• Scripting and programming proficiency (Python, PowerShell, Go) for automation, tooling, and integration work.
• Experience with security controls, vulnerability management, compliance audits, and cloud governance.
• Recognized industry certifications (e.g., Azure Solutions Architect, Google SRE certificate, CKA).

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.