Senior Salesforce Business Analyst - Remote

AgileEngine, LLC.; Buenos Aires; Presencial; ARS 90.783.000 - 181.565.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth without limits

Competitive compensation

Remote work 100%

Meaningful projects with global teams

Collaborative culture

Well-being & support

Descripción de la vacante

AgileEngine, LLC. is seeking a Senior Business Analyst to bridge business stakeholders and technical teams within a large Salesforce environment, focusing on Service Cloud.

You will own requirements from discovery through delivery, translating business needs into user stories and BRDs, with strong process mapping and UAT coordination. The role requires expertise in requirements elicitation, modeling, and stakeholder management, plus hands-on Agile/Scrum experience with Jira/Confluence.

Formación

• 5+ years of experience as a Business Analyst in technology-driven environments.
• Strong proficiency in requirements elicitation and documentation, including user stories, BRDs, and acceptance criteria.
• Strong proficiency in business process modeling and analysis.
• Strong proficiency in stakeholder management across both business and technical teams.
• Strong proficiency in UAT planning, coordination, and defect management.
• Demonstrated experience on projects involving CRM platforms (Salesforce preferred) or comparable enterprise systems.
• Familiarity with system integrations, data flows, and API-based connectivity between platforms.
• Hands-on experience with Agile/Scrum delivery methodologies and tools such as Jira and Confluence.
• Ability to work independently while collaborating effectively within a cross-functional team environment.
• Strong written and verbal communication skills, with the ability to tailor messaging to technical and non-technical audiences.

Responsabilidades

• Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.
• Translate business needs into clear, actionable user stories, acceptance criteria, and functional specifications.
• Map current-state and future-state business processes using BPMN, swimlane diagrams, and data flow diagrams.
• Facilitate requirements review sessions and maintain end-to-end traceability from business need to delivered solutions.
• Collaborate with Product Managers, developers, architects, and QA to ensure requirements are understood and delivered as intended.
• Support User Acceptance Testing by developing test scenarios, coordinating testing cycles, and managing defect triage.
• Analyze data and system configurations to identify gaps, inefficiencies, and improvement opportunities.
• Evaluate the impact of proposed changes across dependent systems and business processes.
• Provide input into integration requirements for third-party platforms, APIs, or cross-system data flows.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives.
• Produce and maintain BRDs, process maps, decision logs, and knowledge transfer materials.
• Support change management and stakeholder communication around new feature rollouts.
• Deliver clear, complete, and well-organized documentation within established timelines.
• Adhere to established standards for requirements management and business analysis best practices.
• Proactively communicate project status, risks, dependencies, and open decisions.
• Work efficiently within a defined project scope and contract duration.
• Support testing, deployment, and stabilization efforts by ensuring business readiness and stakeholder alignment.

Conocimientos

Requirements elicitation

Documentation

Business process modeling

Stakeholder management

UAT planning

CRM platforms (Salesforce)

System integrations

Agile/Scrum

Jira

Confluence

Herramientas

Jira

Confluence

Descripción del empleo

AgileEngine, LLC. is seeking a Senior Business Analyst to bridge business stakeholders and technical teams within a large Salesforce environment, focusing on Service Cloud.

You will own requirements from discovery through delivery, translating business needs into user stories and BRDs, with strong process mapping and UAT coordination. The role requires expertise in requirements elicitation, modeling, and stakeholder management, plus hands-on Agile/Scrum experience with Jira/Confluence.