Msp Senior Technical Support

Hire Hangar, Inc.; Buenos Aires; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Hire Hangar, Inc. is seeking a highly technical Tier 2/3 Technical Support Engineer for its AI vision platform running on Kubernetes. This fully remote role targets LATAM-based candidates and requires availability during U.S. East Coast business hours.

You will troubleshoot deployments and infrastructure, reproduce customer environments, and collaborate with Engineering, Sales, and Customer Success to resolve issues. Onboarding includes training and internal certification.

Qualifications

• 2+ years of technical support experience, preferably in Tier 2/3.
• Hands-on Kubernetes experience in production environments.
• Strong written and verbal English communication skills.
• Ability to investigate complex issues independently and collaborate with engineers.

Responsibilities

• Provide Tier 2/3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, and networking.
• Reproduce customer environments and run tests to diagnose problems.
• Communicate findings and workarounds clearly to customers.
• Escalate issues to Engineering and track resolutions.
• Collaborate with Engineering, Sales, and Customer Success teams.

Skills

English communication

Customer interaction

Analytical thinking

Education

CKA/CKAD/CKS or AWS/Azure cert

Tools

Kubernetes

Troubleshooting tools

Cloud platforms (AWS/Azure)

Job description

The project is an AI vision platform running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

Location & Schedule

LATAM-based candidates only.

Fully remote.

Must be available to work U.S. East Coast business hours.

Onboarding

During the first month, the engineer will focus on learning the platform and internal support processes, working closely with senior engineers before independently handling customer issues. The onboarding also includes internal training and certification related to the AI vision platform.

Responsibilities

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

Requirements

• 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
• Strong hands-on Kubernetes experience in production environments.
• At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills.
• Ability to independently investigate complex technical issues and collaborate with engineering teams.

Nice to Have

• Experience with AWS, Azure, or other cloud platforms.
• Linux troubleshooting experience.
• Experience with containers, networking, monitoring, and logging.
• Experience supporting enterprise software products.
• Exposure to AI, computer vision, video analytics, or similar technologies.

Cordoba, Argentina

Full time

R14535