Senior Experimentado- Business Analyst

Pwc Argentina; Buenos Aires; Sur place; ARS 75 728 000 - 106 019 000; Plein temps

Résumé du poste

Oracle’s Datacenter Services is seeking an experienced technician to support server hardware maintenance, network configuration, and change control processes. You will identify improvement opportunities, mentor junior technicians, and ensure all tasks align with SOPs and MOPs during on-site client engagements.

The role emphasizes collaboration with cross-functional teams, adherence to SLAs, and continuous improvement of data center operations through standardized procedures.

Qualifications

• Identifies opportunities to upgrade server components and improve lifecycle performance.
• Mentors less experienced technicians on hardware best practices and repair methods.
• Adheres to SOPs/MOPs and Data Center Change Control processes to ensure safe operations.

Responsabilités

• Identifies opportunities for team members to work with servers and hardware to support lifecycle performance.
• Guides technicians on power distribution units and replacement hardware while maintaining critical infrastructure.
• Validates cabling and network connectivity to ensure devices are properly connected and error-free.
• Monitors and assigns work in a ticketing system, mentoring staff and escalating trends per SLAs.
• Ensures adherence to SOPs/MOPs, site rules, and vendor requirements during on-site work at client locations.

Description du poste

**Job Description** Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

**Responsibilities**

**Key Responsibilities**

**Datacenter Services Operations-Break/Fix and Hardware Maintenance:**

• -Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• -Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

**Datacenter Services Operations-Network Configuration, Installation, and Augmentation:**

• -Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• -Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

**Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:**

• -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

**Safety and Compliance-Safety, Security, Compliance, and Documentation:**

• -Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• -Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.

**Continuous Improvement:**

• -Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• -Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• -Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

**Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership**

• -Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• -Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• -Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• -Contributes to quality assurance through process creation and training of less experienced peers.

**Core Responsibilities**

**Planning & Execution:**

• -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.

**Collaboration & Partnership:**

• -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

**Problem Solving:**

• -Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.

**Continuous Learning:**

• -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.

**Continuous Improvement:**

• -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Career Level - OP4

**About Us**

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

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