Especialista En Big Data

Excelencia & Management SRL; Buenos Aires; Sur place; ARS 900 000 - 1 300 000; Plein temps

Résumé du poste

Oracle is seeking a data center operations professional in Argentina to identify opportunities to upgrade server components, validate cabling and network connectivity, and mentor technicians. The role emphasizes adherence to SOPs/MOPs, service level agreements, and collaboration with vendors to ensure resiliency and uptime across data center environments.

The candidate will train on advanced fix and repair techniques, monitor ticketing workflows, and act as a technical liaison to resolve complex

Responsabilités

• Identifies opportunities for team members to work with servers and main hardware to ensure efficient performance across its lifecycle.
• Guides and coaches junior technicians on power distribution units and replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure.
• Guides and instructs junior technicians on implementing defined network communications and solutions, signing off on client configurations.
• Validates cabling and confirms network environment build and connectivity are established, devices connected and error-free.
• Monitors and assigns work in the ticketing system, mentoring juniors or implementing solutions to meet SLAs.
• Oversees adherence to SOPs/MOPs, site rules, colocation vendor rules, and signs off tasks within data center/customer sites.
• Trains advanced repair techniques aligned with corporate SOPs/MOPs for data center change control processes.
• Identifies repeating problems, escalating issues to senior peers/external experts, and engaging global teams on local issues.
• Leads collaboration with project teams/partners to test installations and coordinate site utility requirements.
• Acts as a technical liaison to resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and SLAs are met.
• Contributes to QA through process creation and training of less experienced peers.
• Completes complex tasks with limited instructions and guides team on shifting priorities.
• Collaborates across teams to deliver impactful work and build partnerships.
• Develops and shares procedures to troubleshoot routine or complex issues.
• Embraces continuous learning and updates knowledge with trends and best practices.

Description du poste

**Job Description** Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

**Responsibilities**

**Key Responsibilities**

**Datacenter Services Operations-Break/Fix and Hardware Maintenance:**

• -Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• -Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

**Datacenter Services Operations-Network Configuration, Installation, and Augmentation:**

• -Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• -Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

**Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:**

• -Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

**Safety and Compliance-Safety, Security, Compliance, and Documentation:**

• -Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• -Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
• -Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.

**Continuous Improvement:**

• -Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
• -Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• -Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.

**Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership**

• -Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• -Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• -Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• -Contributes to quality assurance through process creation and training of less experienced peers.

**Core Responsibilities**

**Planning & Execution:**

• -Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.

**Collaboration & Partnership:**

• -Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.

**Problem Solving:**

• -Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.

**Continuous Learning:**

• -Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.

**Continuous Improvement:**

• -Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Career Level - OP4

**About Us**

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.