Senior Data & Analytics Lead For Higher Ed (Remote)

Unavailable; Quilmes; Remote; ARS 139.086.000 - 231.811.000; Vollzeit

Zusammenfassung

IQVIA seeks a Cloud Data and Analytics Consultant to independently manage end-to-end data management services across global studies, ensuring quality deliverables on time and within budget for customer satisfaction.

Responsibilities include client management, service delivery leadership, and escalation handling, while collaborating with Data Operations and DM teams to drive continuous improvements and maintain strong customer relationships.

Qualifikationen

• Experience delivering end-to-end data management services.
• Ability to coordinate global studies and cross-functional teams.
• Strong client management and negotiation skills.

Aufgaben

• Serve as primary contact for data management deliverables.
• Lead DM service delivery with clear scope, timelines and quality.
• Negotiate timelines, financials, and resources with customers.
• Train and mentor junior DTL staff in DM expertise.
• Ensure data management plans (DMP) are signed off and align with contracts.
• Maintain strong customer relationships and open communications with IQVIA management.

Jobbeschreibung

Cloud Data and Analytics Consultant, Professional Services (English, Portuguese, Spanish)

Mexico City, Mexico
Buenos Aires, Argentina
São Paulo, Brazil
Bogota, Colombia
Full time
R

Job Overview

• Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction.

Essential Functions

Client Management

• Serve as primary point of contact for customer on data management deliverables.
• Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies Provide leadership and senior support to DTLs on multiple large global studies/programs of global studies.
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise.
• Lead direct negotiations with customer, e.g., timelines, financial, process, resources.
• Maintain strong customer relationships.
• Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations.

Service Management

• Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables.
• Provide training and development on data management expertise to junior team members.
• Establish strong communications with Data Operations team, functional leads, project managers and all other stake holders.
• Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
• Serve as the escalation point for unresolved data issues.
• Independently work with client data managers, vendors, internal team members for resolution
• Ensure appropriate resources are assigned to meet project deliverables.
• Create and/or review and sign-off on all data management plan (DMP) documents.
• Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW.
• Implement proactive quality management plans across multiple projects/programs/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions.
• Continuously look for opportunities to improve service.
• Develop and work with team to implement plan to re-organize and drive change (possibly across a customer account)
• Ensure timely follow-up and resolution of compliance issues.
• Serve as Subject Matter Expert (SME)
• Provide leadership and expertise in a specific CDM task or technology.
• Serve as customer site lead for one or more customers.
• Train and mentor junior DTL staff in DM expertise