Senior Business Analyst - Remote Onboarding & Workflow Lead

BairesDev; Comisión de Fomento de Perú; A distancia; ARS 185.819.000 - 278.728.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Hardware provided

Flexible hours

Paid time off

Mentorship & growth

Global team

Descripción de la vacante

BairesDev is a 100% remote technology services company hiring a Senior Business Analyst. You will lead onboarding, gather customer requirements, and coordinate cross-team troubleshooting to ensure timely issue resolution.

The role emphasizes strong stakeholder communication and proficiency in English within a global, flexible work environment. You will work with a diverse team to map processes, develop onboarding playbooks for enterprise clients, and advance customer-facing operations using

Formación

• 5+ years of experience in business analysis or customer operations.
• Strong background in technical business analysis and customer operations.
• Experience with enterprise onboarding and workflow support.
• Proven ability in customer-facing requirements gathering and issue triage.
• Experience with technical troubleshooting coordination.
• Background in ticket management and escalation workflows.
• API-aware communication and documentation skills.
• Experience with process mapping and onboarding playbooks.
• Strong stakeholder communication skills.
• Advanced proficiency in English.

Responsabilidades

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

Conocimientos

Business analysis

Customer operations

Onboarding

Requirements gathering

Issue triage

Troubleshooting coordination

Ticket management

API communication

Process mapping

Stakeholder communication

English proficiency

Herramientas

Freshdesk

Jira

Zendesk

Web2/Web3 platforms

Postman

Descripción del empleo

BairesDev is a 100% remote technology services company hiring a Senior Business Analyst. You will lead onboarding, gather customer requirements, and coordinate cross-team troubleshooting to ensure timely issue resolution.

The role emphasizes strong stakeholder communication and proficiency in English within a global, flexible work environment. You will work with a diverse team to map processes, develop onboarding playbooks for enterprise clients, and advance customer-facing operations using