Senior AI Engineer, Autonomous Ops Agents (Remote)

Félix; Buenos Aires; Remote; ARS 216,357,000 - 293,627,000; Full time

Benefits offered by this job

Competitive salary

Initial stock options grant

Annual performance bonus

Unlimited PTO

Paid parental leave

Remote work now, hybrid later

Health, dental, and vision plans

Continuous learning opportunities

Growth opportunities

Job summary

Félix seeks a proactive AI Engineer to join the core AI team for Ops Labs, focusing on autonomous AI agents that integrate into product and operations. You will design and scale AI workflows, collaborate with the Head of Ops Labs, and shape the end-to-end AI strategy for CX operations.

This role offers a remote-first environment with potential future hybrid transitions, and opportunities to work on impactful fintech challenges for Latin immigrants in the U.S.

Qualifications

• 5+ years of hands-on software engineering, with at least 2 years building and deploying production-grade AI/ML applications.
• Mandatory expertise in Python and at least one core LLM API or framework (OpenAI SDK, Google AI SDK, CrewAI, LangChain).
• Experience shipping AI agents to production that take actions (tool-calling, multi-step orchestration, state management, escalation, guardrails).
• Strong fundamentals: Git/GitHub, CI/CD, and well-tested code.
• Operational rigor: translate ambiguous briefs into testable hypotheses and run experiments.
• Experience building AI for CX, support, or operations; familiarity with CX metrics (AHT, FCR, CSAT, SLA) is a plus.

Responsibilities

• Design, ship, and maintain stateful AI agents that take real actions in ops workflows.
• Develop end-to-end architectures for production-grade AI agents and tool calls within CX Ops.
• Establish LLM monitoring, tracing, and observability for agentic workflows.
• Lead integration of AI agents into CX platform, compliance queues, and transaction tooling with least-privilege access.
• Create eval pipelines (evals-as-code, semantic tests, adversarial benchmarks) to ensure safety and reliability.
• Collaborate with AI leads and other teams to translate strategy into a concrete roadmap.

Skills

Python

LLM concepts

Agent design

System/CI-CD

Execution & comms

Tools

OpenAI SDK

Google AI SDK

CrewAI

LangChain

Job description

Félix seeks a proactive AI Engineer to join the core AI team for Ops Labs, focusing on autonomous AI agents that integrate into product and operations. You will design and scale AI workflows, collaborate with the Head of Ops Labs, and shape the end-to-end AI strategy for CX operations.

This role offers a remote-first environment with potential future hybrid transitions, and opportunities to work on impactful fintech challenges for Latin immigrants in the U.S.