Saas Tech Support Specialist - Sql, Azure, .Net (Remote)

Coinscapture; Quilmes; Remote; ARS 54,089,000 - 100,451,000; Full time

Job summary

Coinscapture is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. Working hours align with US Pacific Time (1 2 PM–9 PM), with production systems and live data in focus. You’ll diagnose issues, run SQL queries, and collaborate with engineering on complex cases in a fast-growing SaaS platform.

Join a hands-on team that values autonomy and ownership, providing paths toward senior support, DevOps, or engineering-adjacent roles while supporting global clients.

Qualifications

• 3+ years of technical SaaS support experience.
• Strong SQL skills and live data troubleshooting.
• Experience supporting production web-based applications.
• Ability to diagnose across database, application, and network layers.
• Comfort with remote servers and English communication.
• Self-starter who takes initiative in a fast-paced environment.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries and address performance bottlenecks.
• Monitor production environments and prevent escalations.
• Explain technical problems to clients and collaborate with engineering on complex cases.
• Proactively improve documentation and internal processes during quieter periods.

Skills

Technical support

SQL skills

Web-based apps experience

Troubleshooting across layers

English communication

Self-starter

French/Spanish (nice to have)

Tools

Jira

RDP

SQL Profiler

Monitoring tools

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

Job Description

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).

Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments, solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations, diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Investigate a system issue using SQL queries
• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they escalated
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to elevate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Cloud: Azure
• Database: SQL Server
• Backend: .NET
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

What we’re looking for

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable)
• Strong SQL skills (queries, troubleshooting, working with live data)
• Experience supporting web-based applications in production
• Ability to troubleshoot across multiple layers (database, application, network)
• Comfortable working with remote servers / environments (RDP)
• Strong English communication skills —you’ll interact directly with clients
• A self-starter mindset —you take initiative, don’t wait for direction

Nice to have

• French and/or Spanish language skills
• Experience with Microsoft stack (.NET, IIS, Azure)
• Exposure to L2/L3 or production support environments
• Familiarity with SSO (SAML/OAuth)
• Experience working in distributed, remote teams

Benefits

If you’re looking to level up from traditional support into a more technical, high‑impact role, this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no‑politics team.