Remote Saas Technical Support Engineer - Platform Demos

Maxit Consulting - Max Corporate Group; Buenos Aires; Remote; ARS 800,000 - 1,200,000; Full time

Job summary

Buenos Aires World Tech Recruiting in Argentina is seeking a Technical Support Specialist for a remote SaaS role focused on SQL. You will work in live production environments, troubleshooting across database, application, and infrastructure layers, with hours aligned to US Pacific Time.

You’ll gain exposure to Azure, SQL Server, .NET, and Angular, collaborate with engineers and clients, and move from traditional support toward technical problem solving and potential growth into DevOps-adjacent

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills and the ability to troubleshoot using live data.
• Experience supporting web-based applications in production.
• Ability to troubleshoot across database, application, and network layers.
• Comfortable working with remote servers via RDP.
• Strong English communication skills—you’ll interact directly with clients.
• A self-starter mindset—you take initiative, don’t wait for direction.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries and monitor production environments.
• Collaborate with engineering to escalate and resolve complex cases.
• Explain technical problems to clients and provide clear remediation steps.
• Improve documentation and internal processes during quieter periods.

Skills

SaaS support experience

SQL

Web-based production support

Troubleshooting across multiple layers

English communication

Self-starter mindset

Production support (L2/L3)

SSO

Remote teamwork

Tools

RDP

Azure

SQL Server

.NET

Angular

Jira

Power BI

SQL Profiler

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

Job Description This is a remote position. Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East). Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter. This is not a typical support role. You’ll be working directly in live production environments, solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands-on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem-solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high-impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations, diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Investigate a system issue using SQL queries
• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they escalare
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to escal ate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Cloud: Azure
• Database: SQL Server
• Backend: .NET
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable)
• Strong SQL skills (queries, troubleshooting, working with live data)
• Experience supporting web-based applications in production
• Ability to troubleshoot across multiple layers (database, application, network)
• Comfortable working with remote servers / environments (RDP)
• Strong English communication skills —you’ll interact directly with clients
• A self-starter mindset —you take initiative, don’t wait for direction

Nice to have

• French and/or Spanish language skills
• Experience with Microsoft stack (.NET, IIS, Azure)
• Exposure to L2/L3 or production support environments
• Familiarity with SSO (SAML/OAuth)
• Experience working in distributed, remote teams

Benefits

If you’re looking to level up from traditional support into a more technical, high-impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.