Retail Customer Service

puma; Pilar; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

PUMA is seeking a logistics/operations co-ordinator in Pilar, Argentina to manage order fulfillment, reporting and stock availability. You will coordinate with logistics for events tied to launches, monitor fill rates, and produce weekly inventory reports. Strong Excel and English skills are essential, with 3–5 years in similar roles.

The role offers opportunities to influence store replenishment and align with planning across channels, within a dynamic sports-brand environment.

Formación

• Degrees in business administration, marketing, or related fields.
• 3–5 years of experience in similar roles.
• Strong project planning and communication skills.
• Advanced Excel skills required.
• Advanced English proficiency required.

Responsabilidades

• Track orders: manage delivery and in-store replenishment of products.
• Ensure information is sent to planning for reporting (order status).
• Coordinate with logistics for special events and launch dates.
• Monitor fill rate and compare units released by allocator with in-store deliveries.
• Provide weekly inventory and replenishment reports by channel (FOC, FPS, ecomm).
• Oversee daily prep progress vs. generation and inventory projections.

Conocimientos

Project planning

Communication

Advanced Excel

Advanced English

Educación

Business/Marketing or related field

Descripción del empleo

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine.

YOUR MISSION

• Seguimiento de pedidos: proceso de entrega y reposición de productos a tienda
• Seguimiento de pedidos, proceso de entrega y reposición de productos a tienda.
• Hacer el envío de información al equipo de planeación para el llenado de sus reportes (status de órdenes).
• Coordinar con logística las necesidades de eventos especiales (prioritarios) para fechas de llegada cercanas a lanzamientos de iniciativas, picos de ventas, eventos del club, etc.
• Supervisar que los pedidos sean entregados a tienda de acuerdo con los plazos proporcionados por logística.
• Tener pleno conocimiento del inventario cargado por cada canal (foc, fps, ecomm), de manera que pueda brindar a planeación: reportes semanales con el % de surtido de producto a tiendas, % restante para reposición, % de producto aún no llegado, etc.
• Supervisar el fill rate, comparando las unidades liberadas por el allocator con las efectivamente entregadas en tiendas.
• Gestionar la cuadratura de unidades en pedido no encontradas por almacén y que quedaron en estado de pedido pendiente (quiebres).
• Status semanal del inventario físico & disponible por canal. Proyección de inventario.
• Reporte diario del avance de preparación vs generación.

YOUR TALENT

• Carreras relacionadas con administración de empresas, comercialización o afines.
• 3 a 5 años de experiencia en posiciones similares.
• Habilidades de planificación de proyectos y de comunicación.
• Excel avanzado.
• Inglés avanzado.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability.

Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.

To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions.

Every decision is made by real people -with real judgment and accountability.

We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews.

These functions have no influence on decisions in the application process.

We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically.

Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.