Repair Coordinator

Sulzer; Rosario; Presencial; ARS 106.019.000 - 136.310.000; Tempo integral

Benefícios oferecidos por esta vaga

15 days PTO and 12 holidays

401k with 6% match

Health plan (medical, dental, vision)

HSA matching

Wellness program

Employee Assistance Program

Paternal leave

Gym reimbursement

Resumo da vaga

Sulzer is hiring a Repair Coordinator for our Los Angeles Service Center, based in Santa Fe Springs, CA. You will own end-to-end repair jobs for centrifugal pumps, coordinating with Sales, Shop, Engineering, Quality, and customers to ensure scope, schedule, documentation, and delivery meet commitments.

In this fast-paced role, you’ll prepare technical proposals, manage 15–30+ active jobs, and maintain SAP records.

Qualificações

• Strong written and verbal communication in English.
• Familiarity with mechanical drawings and BOMs.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to manage 15–30+ concurrent jobs across different stages.
• Technical or engineering education is a plus.

Responsabilidades

• Own assigned repair jobs end-to-end: entry, scope confirmation, inspection reporting, repair tracking, and on-time delivery.
• Build and issue technical proposals using standard templates with Sales involvement.
• Coordinate daily with Shop Leads and Service Center Superintendent on scheduling and resources.
• Manage customer communications on status, findings, scope changes, and delivery dates; manage Witness/Hold Points.
• Maintain SAP data: order status, milestones, hours, materials, costs, delivery dates.
• Compile inspection documentation: BOMs, reports, photos, NDEs for customer delivery.
• Coordinate with Engineering on clarifications and non-standard repairs.
• Support ISO 9001 and EHS procedures; participate in corrective actions where applicable.
• Coordinate logistics: inbound receipt, parts follow-up, outbound shipping.

Conhecimentos

English communication

MS Office

Reading drawings

BOM interpretation

Customer communication

Formação

High school diploma

Engineering coursework

Ferramentas

SAP

Descrição da vaga

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About The Role

Sulzer's Los Angeles Service Center (LASC) is hiring a Repair Coordinator to own the execution of pump repair jobs from order entry through final delivery. This is a central role that bridges Sales, the Shop, Engineering, Quality, and the customer — making sure scope, schedule, documentation, and communication stay aligned on every job in our backlog. You will manage a portfolio of active repair orders for centrifugal pumps (BB1–BB5, OH, VS) serving power generation, refining, water, and industrial customers across the Western U.S. The role is high-visibility, fast-paced, and well-supported by experienced Sales Reps, Shop Leads, and Engineering.

Key Responsibilities

• Own assigned repair jobs end-to-end: order entry, scope confirmation, inspection reporting, repair execution tracking, final documentation, and on-time delivery.
• Build and issue technical proposals (inspection reports, repair quotes, supplementary scope) using the LASC standard template, in coordination with the assigned Sales Representative.
• Coordinate daily with Shop Leads and the Service Center Superintendent on job scheduling, resource allocation, parts availability, and execution priorities.
• Manage customer communication on job status, inspection findings, photos, scope changes, and revised delivery dates; schedule and confirm customer Witness and Hold Points.
• Maintain accurate job data in SAP — order status, milestones, hours, materials, costs, and delivery dates — and support backlog reviews and forecasting.
• Compile and harmonize inspection documentation: BOMs, dimensional reports, photo packages, NDE results, and final repair reports for customer delivery.
• Coordinate with Engineering on technical clarifications, non-standard repairs, and engineered solutions.
• Support Quality (ISO 9001) and EHS (ISO 14001 / 45001) procedures across the jobs you own; participate in nonconformity tracking and corrective actions when applicable.
• Coordinate logistics: inbound equipment receipt, parts procurement follow-up, and outbound shipping to the customer.

Required Qualifications

• Minimum 3 years of experience in repair shop coordination, project coordination, customer service in industrial services, or a related operations role.
• Strong written and verbal communication skills in English; comfortable interfacing directly with industrial customers (procurement, reliability, and maintenance contacts).
• Working knowledge of mechanical equipment — pumps, compressors, motors, or other rotating equipment.
• Proficient in Microsoft Office (Excel, Word, Outlook); able to read and interpret mechanical drawings and BOMs.
• Strong organizational discipline: able to manage 15–30+ concurrent jobs at different stages without losing track of commitments.
• High school diploma or equivalent; technical or engineering education a strong plus.

Preferred Qualifications

• Direct experience with centrifugal pumps or rotating equipment repair.
• Experience using SAP (order management, project systems, or service modules).
• Prior experience in an ISO 9001-certified repair shop or service center.
• Familiarity with API 610 / API 682 and customer specifications common in oil and gas, power, and water markets.

Reports to: Service Center Manager

Location: Santa Fe Springs, CA (on-site)

What we offer you

What We Offer You

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.