Remote Us Tax & Accounting Support Specialist

Tidal; Ciudad de Mendoza; Remote; ARS 92,241,000 - 138,361,000; Full time

Job summary

Flowserve seeks an experienced Level 2 Tax & Accounting Support Specialist to provide specialized US accounting, tax, bookkeeping and payroll support remotely from Argentina. The role requires strong accounting judgment, excellent English communication, and the ability to investigate and resolve complex issues with minimal supervision.

Coverage includes 8:00 AM–8:00 PM ET with shifts overlapping US business hours.

Qualifications

• Experience in US accounting and taxation preferred.
• Strong knowledge of bookkeeping, tax review, reconciliations and payroll.
• Experience handling complex inquiries with customer-facing support.
• Proficient written and spoken English.
• Ability to explain complex topics to non-technical customers.
• Comfortable in a fast-paced, tech-driven environment.

Responsibilities

• Provide Level 2 support for complex US accounting, tax, bookkeeping and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist with tax notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup and processing issues.
• Communicate findings via Zendesk, email responses, and scheduled calls.
• Investigate root causes and coordinate with internal specialists.
• Document resolutions and maintain customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Learn proprietary platforms and AI-assisted workflows.

Skills

Professional accounting

US accounting

Tax knowledge

Bookkeeping

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Problem solving

Explain complex topics

Remote work

Zendesk

Oracle

BPC

SAP

AI workflows

Education

BS/BA Degree in relevant field

CPA/EA preferred

Tools

Zendesk

Excel/Sheets

QuickBooks

Oracle

BPC

SAP

Job description

Level 2 Tax & Accounting Support Specialist | Remote | Argentina

Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
• Tax-related inquiries
• Tax notices
• Filing status questions
• Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
• Bookkeeping
• Tax return review
• Account reconciliations
• Payroll
• Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
• Analytical skills
• Troubleshooting skills
• Documentation skills
• Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA)— strongly preferred.
• Enrolled Agent (EA) certification— highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk— preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

Candidates should demonstrate the following priority of skills:

• Technical accounting expertise— first priority
• Communication and problem-solving skills— second priority
• Prior support platform experience— third priority

Important Scope & Compliance Note

Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.

This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.

Company Overview

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together-creating extraordinary flow control solutions that strengthen today's world while building tomorrow.

Job Summary

We are looking for an experienced Cost Accountant who will report to the Finance Manager based locally and will work with a team. In this role you will support a local accounting/finance structure, working directly with the operations and also helping out with other facilities if needed.

Responsibilities & Requirements

• Month end reporting
• Perform month end close for Inventory/Purchasing and Accounts Receivable close and reconciliation
• Project accounting - monthly review margins and processing
• Sales and margin analysis
• Processing month end journals accruals/prepayments/recharges
• Fixed Asset accounting
• Reconcile month end bookings
• Balance sheet reconciliations
• Standard costing system
• Management and ownership of standard costing system
• Data analysis for cost and manufacturing within the business
• And any other duties assigned

Preferred Experience / Skills

• Strong Cost Accounting knowledge and experience
• General knowledge of accounting policies
• Proficiency in Excel other MS Office products
• Clear and concise communications skills
• Ability to challenge the norm and look for better solutions/processes
• Systems knowledge: Oracle, BPC, SAP will be beneficial
• BS or BA Degree in relevant field and 5-7 years relevant experience
• Intermediate level oral and written English.

Req ID : R-20981

Job Family Group : Finance & Accounting

Job Family : FA Accounting

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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