Us Tax Specialist (Cpa/Ea) — Complex Returns

Opsarmy; Ciudad de Mendoza; À distance; ARS 92 241 000 - 138 361 000; Plein temps

Résumé du poste

Flowserve, a global manufacturer of pumps and flow control solutions, is seeking an experienced US Tax & Accounting Support Specialist to provide Level 2 support for complex accounting, tax, bookkeeping, and payroll inquiries from a remote Argentina location.

The role requires strong accounting judgment, English communication, and the ability to independently investigate issues while collaborating with internal specialists. Familiarity with Zendesk and proprietary AI-assisted workflows is a plus.

Qualifications

• Professional accounting experience with US accounting and taxation.
• Knowledge of bookkeeping, tax return reviews, payroll, and financial reporting.
• Experience handling complex tax inquiries and customer-facing support.

Responsabilités

• Provide Level 2 support for US accounting, tax, bookkeeping, and payroll.
• Investigate and resolve escalated accounting and tax tickets.
• Review discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax notices and filing status questions.
• Support payroll questions, setup, and processing issues.
• Communicate findings via Zendesk, email, and phone.
• Document resolutions and maintain customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Learn proprietary platforms and AI-assisted workflows.

Connaissances

Accounting software

Excel

Zendesk

Tax knowledge

English communication

Problem solving

Formation

BS/BA in accounting or related field

Outils

Oracle

SAP

BPC

QuickBooks

Description du poste

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

US Tax & Accounting Support Specialist

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
  • Bookkeeping
  • Tax return reviewAccount reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
  • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA)— strongly preferred.
• Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk— preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

Candidates should demonstrate the following priority of skills:

• Technical accounting expertise— first priority
• Communication and problem-solving skills— second priority
• Prior support platform experience— third priority

Important Scope & Compliance Note

Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.

This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.

Level 2 Tax & Accounting Support Specialist | Remote | Argentina

Company Overview:
Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together-creating extraordinary flow control solutions that strengthen today's world while building tomorrow.
Job Summary: We are looking for an experienced Cost Accountant who will report to the Finance Manager based locally and will work with a team. In this role you will support a local accounting/finance structure, working directly with the operations and also helping out with other facilities if needed.
Responsibilities & Requirements:

• - Month end reporting
• - Perform month end close for Inventory/Purchasing and Accounts Receivable close and reconciliation
• - Project accounting - monthly review margins and processing
• - Sales and margin analysis
• - Processing month end journals accruals/prepayments/recharges
• - Fixed Asset accounting
• - Reconcile month end bookings
• - Balance sheet reconciliations
• - Standard costing system
• - Management and ownership of standard costing system
• - Data analysis for cost and manufacturing within the business
• - And any other duties assigned

Preferred Experience / Skills:

• - Strong Cost Accounting knowledge and experience
• - General knowledge of accounting policies
• - Proficiency in Excel other MS Office products
• - Clear and concise communications skills
• - Ability to challenge the norm and look for better solutions/processes
• - Systems knowledge: Oracle, BPC, SAP will be beneficial
• - BS or BA Degree in relevant field and 5-7 years relevant experience
• - Intermediate level oral and written English.

**Req ID** : R-20981
**Job Family Group** : Finance & Accounting
**Job Family** : FA Accounting
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.