Remote Saas Support Specialist | Platform Demos

Uptalent.Io; Buenos Aires; Remote; ARS 77,270,000 - 123,632,000; Full time

Benefits offered by this job

Medical coverage for employee and/or/0

Snack card

Additional vacation days

Life insurance

Performance bonus

Job summary

Uptalent.Io is seeking a Technical Support Specialist for a remote SaaS environment. You will diagnose and resolve issues across database, application, and infrastructure layers while supporting clients in production.

Role emphasizes hands‑on work with SQL Server, Azure/Microsoft stack, and collaboration with engineering to resolve complex cases. Strong English communication is required; US Pacific hours apply.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment (non‑negotiable).
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web‑based applications in production.
• Ability to troubleshoot across multiple layers (database, application, network).
• Comfortable working with remote servers / environments (RDP).
• Strong English communication skills —you’ll interact directly with clients.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Resolve performance bottlenecks or data inconsistencies.
• Monitor production environments and prevent issues before they escalate.
• Troubleshoot with clients and explain technical problems clearly.
• Collaborate with engineering to resolve complex cases.

Skills

SQL skills

Production support

SaaS knowledge

English communication

Remote work mindset

Tools

Jira

RDP

Monitoring tools

SQL Profiler

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).

Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments, solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

• Work hands‑on with production databases and live systems
• Move beyond basic support into technical troubleshooting and problem‑solving
• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular
• Partner with technical client stakeholders (not just end users)
• Join a lean, high‑impact team where autonomy and ownership are valued
• Build a strong foundation for growth into senior support, DevOps, or engineering‑adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations, diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

• Resolve performance bottlenecks or data inconsistencies
• Monitor production environments and prevent issues before they escalate
• Work directly with clients to troubleshoot and explain technical problems
• Collaborate with engineering to elevate and resolve complex cases

Tech environment

• Database: SQL Server
• Frontend: Angular
• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)
• Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

What we’re looking for

• 3+ years of technical support experience in a SaaS/software environment (non‑negotiable)
• Strong SQL skills (queries, troubleshooting, working with live data)
• Experience supporting web‑based applications in production
• Ability to troubleshoot across multiple layers (database, application, network)
• Comfortable working with remote servers / environments (RDP)
• Strong English communication skills —you’ll interact directly with clients
• A self‑starter mindset —you take initiative, don’t wait for direction

Nice to have

• French and/or Spanish language skills
• Experience with Microsoft stack (.NET, IIS, Azure)
• Exposure to L2/L3 or production support environments
• Familiarity with SSO (SAML/OAuth)
• Experience working in distributed, remote teams

Benefits

• Medical coverage for employee and family
• Snack card
• Additional vacation days
• Life insurance
• Performance bonus