Remote Saas Support Specialist — Contractor Solutions

Crossing Hurdles; Buenos Aires; Remote; ARS 123,632,000 - 169,994,000; Full time

Benefits offered by this job

Remote work

Job summary

Crossing Hurdles is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with US Pacific hours. You will operate at the intersection of support and technical operations, handling production databases, live systems, and complex SaaS challenges.

The role offers hands-on exposure to a full Microsoft stack (Azure, SQL Server, .NET, Angular) and collaboration with client stakeholders in a lean, high‑impact team. Growth into senior support or engineering-adjacent roles is encouraged.

Qualifications

• Experience diagnosing issues in SaaS production environments.
• Strong SQL Server performance and query optimization skills.
• Ability to explain technical problems to non-technical clients.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Monitor production environments and prevent incidents before they occur.
• Collaborate with engineering to escalate and resolve complex cases.
• Provide clear explanations and updates to clients.

Skills

SQL Server

Azure

.NET

Angular

Troubleshooting

Client communication

Tools

SQL Server Profiler

Jira

RDP

Power BI

Monitoring tools

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).

Our client is a well‑established B2B SaaS company powering complex, real‑world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large‑scale SaaS platforms actually operate.

Why this role stands out

• Work hands‑on with production databases and live systems


• Move beyond basic support into technical troubleshooting and problem‑solving


• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular


• Partner with technical client stakeholders (not just end users)


• Join a lean, high‑impact team where autonomy and ownership are valued


• Build a strong foundation for growth into senior support, DevOps, or engineering‑adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might

• Resolve performance bottlenecks or data inconsistencies


• Monitor production environments and prevent issues before they escape


• Work directly with clients to troubleshoot and explain technical problems


• Collaborate with engineering to elevate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: SQL Server


• Frontend: Angular


• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)


• Integrations: SSO, payment systems, reporting tools (Power BI)

Benefits

If you’re looking to level up from traditional support into a more technical, high‑impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no‑politics team.