Remote Bi & Saas Support Specialist

OpsArmy Careers; Quilmes; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

OpsArmy Careers is hiring a Technical Support Specialist (SaaS | SQL) for a remote role focused on production databases and live systems. You will diagnose and resolve issues across database, application, and infrastructure layers.

Work directly with engineering, monitor environments, and troubleshoot using Azure, SQL Server, .NET, and Angular. Flexible hours align with US Pacific Time, with overnight shifts for some regions.

Qualifications

• Experience supporting SaaS in production environments.
• Strong SQL and database performance troubleshooting.
• Experience with Azure, .NET, Angular stack.

Responsibilities

• Diagnose and resolve issues across database, application and infrastructure layers.
• Resolve performance bottlenecks and data inconsistencies.
• Collaborate with engineering to escalate complex cases.
• Monitor production environments and document improvements.

Skills

SQL

Azure

.NET

Angular

Jira

Monitoring

Troubleshooting

Tools

SQL Profiler

RDP

Monitoring tools

Power BI

Job description

Technical Support Specialist (SaaS | SQL)

Buenos Aires World Tech Recruiting

Hoy

This is a remote position.

Please Note that Working Hours are 1 2 PM–9 PM US Pacific Time (overnight hours for candidates in regions such as Africa and the Middle East).

Our client is a well‑established B2B SaaS company powering complex, real‑world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large‑scale SaaS platforms actually operate.

Why this role stands out

• Work hands‑on with production databases and live systems


• Move beyond basic support into technical troubleshooting and problem‑solving


• Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular


• Partner with technical client stakeholders (not just end users)


• Join a lean, high‑impact team where autonomy and ownership are valued


• Build a strong foundation for growth into senior support, DevOps, or engineering‑adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might

• Resolve performance bottlenecks or data inconsistencies


• Monitor production environments and prevent issues before they escape


• Work directly with clients to troubleshoot and explain technical problems


• Collaborate with engineering to elevate and resolve complex cases

During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.

Tech environment

• Database: SQL Server


• Frontend: Angular


• Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)


• Integrations: SSO, payment systems, reporting tools (Power BI)

Benefits

If you’re looking to level up from traditional support into a more technical, high‑impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no‑politics team.