Remote Production Coordinator — Creative Ops Lead

Design Pickle, Llc; Ciudad de Mendoza; Remote; ARS 136,310,000 - 227,183,000; Full time

Job summary

Design Pickle, Llc is seeking a Technical Project Manager for Data Center initiatives with a strong grasp of hardware, network, and facilities. This remote role focuses on owning client outcomes, coordinating multi-disciplinary teams, and delivering end-to-end project execution.

You will manage onboarding, scoping, and technical reviews, turning client requirements into actionable work orders and ITSM tickets while maintaining clear documentation and SLA adherence.

Qualifications

• Must manage client relationships across project lifecycle.
• Coordinate technical and business teams to deliver on commitments.
• Communicate technical requirements clearly to stakeholders.

Responsibilities

• Act as the primary technical contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Build long-term relationships that reduce churn and enable account expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation.
• Track multi-workstream projects from planning through sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote hands work: server, cabling, power, cooling.

Skills

Client management

Technical coordination

Stakeholder communication

Remote collaboration

Tools

Jira

ServiceNow

Job description

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign-off

Identify blockers early and coordinate cross-functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client-facing delivery

Coordinate with