Remote Datacenter Technical Project Manager

Colgate Palmolive; Municipio de Rincón de los Sauces; Remote; ARS 90,873,000 - 151,455,000; Full time

Job summary

Colgate Palmolive is seeking a Technical Project Manager for Data Center operations with a fully remote work option. You will own client relationships, coordinate hardware deployments, and manage tickets spanning planning, procurement, deployment, and sign‑off.

You will supervise on-site and remote hands work, review work orders for technical accuracy, and ensure adherence to safety and change management protocols. Excellent communication with clients and teams is essential.

Qualifications

• Experience leading IT hardware projects with a focus on data centers.
• Strong ability to translate client requirements into actionable work orders and tickets.
• Proven track record coordinating multi-disciplinary teams across planning, procurement, deployment and sign-off.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLA commitments, report on delivery status, and handle escalations directly.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Create, assign, prioritize, and close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
• Maintain a live project dashboard that clients and internal stakeholders can rely on.
• Oversee on-site and remote-hand‑s hands work: rack/stack, cabling, power, cooling.

Skills

Project management

Client ownership

Cross-functional coordination

Technical guidance

Tools

Jira

ServiceNow

Job description

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands‑on with clients

Key Responsibilities

Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long‑term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign‑off

Identify blockers early and coordinate cross‑functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on‑site and remote‑hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client‑facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on‑site

Budget & Commercial Oversight

Track project budgets, flag overruns, and submit change orders when scope shifts

Review vendor invoices and validate