Remote Level 2 Us Tax & Accounting Support Specialist

Grid Esports; Ciudad de Mendoza; Remoto; ARS 61.816.000 - 98.906.000; Tempo pieno

Descrizione del lavoro

Flowserve is seeking an experienced Level 2 Tax & Accounting Support Specialist for remote work in Argentina. You will provide specialized support on US accounting, tax, bookkeeping, and payroll, requiring strong judgment and the ability to resolve complex inquiries.

You will work with Zendesk and other tools, ensuring accurate records and clear communication with customers. The role asks for professional accounting experience with US exposure, solid English writing and speaking skills, and

Competenze

• Experience with US accounting and taxation.
• Proficient in bookkeeping, tax return reviews, and reconciliations.
• Ability to handle complex tax and accounting inquiries for customer-facing issues.

Mansioni

• Provide Level 2 support for US accounting, tax, bookkeeping and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies and transactions.
• Assist customers with tax questions and payroll issues.
• Communicate findings clearly via Zendesk, email, and phone support.
• Independently identify root causes and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Conoscenze

Accounting experience

US taxation knowledge

Bookkeeping

Tax return review

Payroll

Reconciliations

Financial reporting

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Formazione

CPA preferred

EA certification preferred

Big Four background

QuickBooks certification

International CPA knowledge

Strumenti

QuickBooks

Excel / Google Sheets

Zendesk

Slack

Payroll software

Oracle

SAP

Descrizione del lavoro

Level 2 Tax & Accounting Support Specialist | Remote | Argentina

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
• • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
• • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
• • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
• Ability to learn new systems, including proprietary platforms and AI-assisted workflows.

Preferred Qualifications

• Certified Public Accountant (CPA) - strongly preferred.
• Enrolled Agent (EA) certification - highly desirable, particularly for candidates with US tax experience.
• Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
• QuickBooks certification or experience.
• International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.

Technical Skills & Tools

• QuickBooks or comparable accounting software
• Microsoft Excel / Google Sheets
• Zendesk - preferred, not required; training can be provided.
• Slack or similar collaboration tools
• Familiarity with tax preparation and payroll software is beneficial.
• Ability to learn proprietary platforms and AI-assisted workflows.

What We Prioritize

Candidates should demonstrate the following priority of skills:

• Technical accounting expertise - first priority
• Communication and problem-solving skills - second priority
• Prior support platform experience - third priority

Important Scope & Compliance Note

Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.

This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.

Company Overview

Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals. If you're looking for a culture built on ingenuity, innovation, and excellence, Flowserve offers the opportunity to put your experience in motion. Whether you're an individual contributor or a people leader, you'll find meaningful opportunities for professional growth, competitive rewards, and a workplace grounded in our core values: People, Safety, Integrity, Ownership and Ingenuity. At Flowserve, we're inspired by what we can achieve together-creating extraordinary flow control solutions that strengthen today's world while building tomorrow.
Job Summary: We are looking for an experienced Cost Accountant who will report to the Finance Manager based locally and will work with a team. In this role you will support a local accounting/finance structure, working directly with the operations and also helping out with other facilities if needed.
Responsibilities & Requirements:
- Month end reporting
- Perform month end close for Inventory/Purchasing and Accounts Receivable close and reconciliation
- Project accounting - monthly review margins and processing
- Sales and margin analysis
- Processing month end journals accruals/prepayments/recharges
- Fixed Asset accounting
- Reconcile month end bookings
- Balance sheet reconciliations
- Standard costing system
- Management and ownership of standard costing system
- Data analysis for cost and manufacturing within the business
- And any other duties assigned
Preferred Experience / Skills:
- Strong Cost Accounting knowledge and experience
- General knowledge of accounting policies
- Proficiency in Excel other MS Office products
- Clear and concise communications skills
- Ability to challenge the norm and look for better solutions/processes
- Systems knowledge: Oracle, BPC, SAP will be beneficial
- BS or BA Degree in relevant field and 5-7 years relevant experience
- Intermediate level oral and written English.
**Req ID** : R-20981
**Job Family Group** : Finance & Accounting
**Job Family** : FA Accounting
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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