Data Delivery Manager

Epam Systems; Rosario; A distancia; ARS 128.737.000 - 181.747.000; Jornada completa

Descripción de la vacante

Epam Systems is seeking a Technical Project Manager for Data Center operations, with remote work options. You will own client engagements from onboarding through delivery, oversee hardware deployment, cabling, power/cooling, and remote hands, and ensure seamless coordination between technical and commercial teams.

You will manage tickets in Jira/ServiceNow, drive cross-functional resolution, and mentor junior staff while maintaining SOCS-like change and safety protocols.

Formación

• Experience leading datacenter projects from planning through delivery.
• Strong stakeholder management and cross-functional collaboration.

Responsabilidades

• Act as the primary technical point of contact for client accounts across the project lifecycle.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
• Provide technical guidance to junior technicians and contractors on-site or remotely.

Conocimientos

Technical project management

Client ownership

Vendor coordination

ITSM knowledge

Herramientas

Jira

ServiceNow

Descripción del empleo

Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities Client Ownership

Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle

Lead client onboarding, scoping calls, and technical review meetings

Translate client requirements into actionable work orders and internal tickets

Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs

Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform

Create, assign, prioritize, and close tickets with clear documentation at every stage

Track multi-workstream projects across planning, procurement, deployment, and sign-off

Identify blockers early and coordinate cross-functional resolution without escalating everything upward

Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling

Review and validate work orders for technical accuracy before client-facing delivery

Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics

Ensure adherence to datacenter safety, change management, and access protocols

Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight