Remote Administrative Associate — Bilingual En/Es & Ops Support

Valatam; Buenos Aires; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Proofpoint is seeking an experienced Manager, Product Support in Córdoba, Argentina. You will lead a team of Information Security Product Support Engineers and ensure high-quality service for large enterprise customers while coordinating with engineering and executive leadership.

You will hire, onboard, coach, and develop engineers, drive escalations to resolution, and manage metrics, resources, and process-driven operations to maintain exceptional customer experiences.

Qualifications

• BS Degree in a technical curriculum or equivalent.
• 4+ years' experience leading a product support team.
• Proven track record of managing top talent and fostering growth.
• Experience building a high-retention, high-satisfaction team.
• Strong multitasking and prioritization abilities.
• Knowledge of CRM systems and customer relationships.
• Familiarity with security platforms, email protection, cloud services, SaaS.
• Willing to work evening and weekend shifts.

Responsibilities

• Collaborate with cross-functional teams to deliver exceptional customer experience.
• Hire, onboard, coach and develop product support engineers.
• Lead customer escalations to resolution with direct engagement.
• Manage case queue health and phone coverage.
• Track and report support metrics and tool usage.

Skills

Leadership experience

Talent management

CRM knowledge

Communication skills

Security platforms

Multitasking and prioritization

Evening/weekend shifts flexibility

Education

BS Degree in a technical curriculum or equivalent

Job description

Cordoba, Argentina
Full time
R14535

About Us:

Proofpoint is a global leader in human- and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
**Bold** in how we dream and innovate
**Responsive** to feedback, challenges and opportunities
**Accountable** for results and best in class outcomes
**Visionary** in future focused problem‑solving
**Exceptional** in execution and impact

The Role and the Team

Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment. This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Strong communication skills are essential.

Your day-to-day

• Work collaboratively with cross‑functional teams to ensure an exceptional customer experience
• Hire, on‑board, coach and develop the best product support engineers in the industry
• Drive customer escalations to resolution by leading and engaging with customers directly.
• Manage the overall health of the case queue and phone coverage
• Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.

What you bring to the team

• BS Degree in a technical curriculum or equivalent.
• 4 + years' experience successfully leading a product support team
• Proven track record of managing top talent and fostering their growth
• A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
• Ability to self‑direct, multi‑task and prioritize job requirements
• Strong knowledge of customer relationship management
• Excellent verbal, written and interpersonal communication skills.
• Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
• Candidates should be flexible working evening and weekend shifts

Why Proofpoint

Protecting people is at the heart of our award‑winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer‑focused and a driven‑to‑win organization with leading‑edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture‑add', and we strongly encourage people from all walks of life to apply.

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .