Remote Collections Specialist (Payment Recovery)

Virtustant; Quilmes; Remoto; ARS 77.270.000 - 108.178.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & Wellness benefits

Flexible downtime

Continuous learning

Competitive pay and retirement plan

Family friendly perks

Descrizione del lavoro

S&P Global is seeking a Credit and Collections team member in Argentina. The role handles collections for accounts receivable, ensures policy compliance, and collaborates with Sales and Order Management to resolve payment issues.

Strong English and customer-service orientation are required. The position offers a fast-paced, globally connected environment with emphasis on accuracy, timeliness, and adherence to sanctioned account policies.

Competenze

• Excellent verbal and written communication in English.
• Excellent problem solving skills.
• Commitment to excellent customer service.
• Full time job, Able to work from 9 am to 6 pm every day.

Mansioni

• Vigorous participation in the collection of all outstanding receivables including making collections calls and other communications.
• Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services.
• Providing general customer service regarding refunds, payment forms, discrepancies, and tax forms/procedures.
• Monitoring and maintaining accounts within assigned territory including reconciliations and adjustments.
• Working with Sales, Order Management, Client Contract Support and Client Relations to solve issues that could prevent payment.
• Noting and reporting customer status through account reviews and meetings with stakeholders.
• Assisting in maintenance of customer contact information.
• Perform other related tasks and mutual support with the global Credit and Collections team.

Conoscenze

English communication

Problem solving

Customer service

MS Office (Excel)

Strumenti

MS Office

Descrizione del lavoro

**About the Role:**
**Grade Level (for internal use):**
08
**About the Role:**
S&P Global Credit and Collections team member handling collections work for S&P Global.
**The team:** The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service
**The Impact:** This is a key position in the collections team that is part of the Order to Cash processing division. Timing and accuracy are key contributors for invoicing and collections to insure low delinquency through timely collections and improved revenue.
**What's in it for you:** With Client Financial Relations, no day is a dull day. This is a critical and vigorous position that requires one to understand various applications such as Salesforce, Akritiv and Oracle. One will be responsible for managing collections along with Sanctioned account handling, to ensure that we remain compliant with sanctioned account policies at all times.
**Responsibilities:**
+ Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications
+ Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services
+ Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
+ Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments.
+ Working with other business teams including Sales, Order Management, Client Contract Support and Client Relations to solve customer issues which could prevent payment
+ Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
+ Assisting in the maintenance of customer contact information
+ Performing other related tasks as required
+ Assist in mutual support and knowledge sharing of the global Credit and Collections team
**What We are Looking For:**
**Basic Required Qualifications:**
+ Excellent verbal and written communication in English
+ Excellent problem solving skills
+ Commitment to excellent customer service
+ Full time job, Able to work from 9 am to 6 pm every day ( _or earlier_ _)_
+ Strong attention to detail and goal oriented
+ Ability to prioritize, manage multiple responsibilities and meet deadlines
**Additional Preferred Qualifications:**
+ Basic knowledge of MS Office Suite including Excel a plus
+ Collections, Customer Service, or Billing experience a plus
+ Only English CV will be taking into consideration
**Return to Work:**
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
**What's In It For** **You?**
**Our Mission:**
Advancing Essential Intelligence.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.