Remote Client Solutions Lead

Iqvia Llc; Buenos Aires; Remote; ARS 63,667,000 - 106,112,000; Full time

Benefits offered by this job

Work from home

Job summary

Oracle is seeking a Remote Customer Service Representative to serve as the primary client contact, driving satisfaction while handling insurance sales inquiries and benefits administration. The role emphasizes multilingual communication, outbound outreach, and adherence to HIPAA guidelines, all performed from a home-based setup.

Candidates should demonstrate experience in customer-facing roles, strong negotiation skills, and the ability to analyze client data to tailor solutions within a remote,

Qualifications

• Experience in outside sales, retail sales, or telemarketing focused on customer interaction.
• Strong negotiation skills and ability to communicate in multiple languages.
• Familiarity with sales administration processes and ability to analyze client data.
• HIPAA regulations knowledge when handling sensitive information.

Responsibilities

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Skills

Customer service

Negotiation

Multilingual communication

Sales administration

Job description

Oracle is seeking a Remote Customer Service Representative to serve as the primary client contact, driving satisfaction while handling insurance sales inquiries and benefits administration. The role emphasizes multilingual communication, outbound outreach, and adherence to HIPAA guidelines, all performed from a home-based setup.

Candidates should demonstrate experience in customer-facing roles, strong negotiation skills, and the ability to analyze client data to tailor solutions within a remote,