Remote Bi Lead For Life Sciences & Bim Insights
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Résumé du poste
IQVIA Global Study Leadership is seeking a Clinical Lead to drive delivery of regional and global trials. You will partner with sponsors and cross-functional teams to ensure recruitment, site performance, and quality are achieved, while managing risks and project finances.
This role emphasizes leadership, collaboration across geographies, and adherence to GCP standards. Ideal candidates bring 5+ years in clinical research/monitoring, strong communication, and a passion for improving patient
Qualifications
- 5+ years of clinical research, monitoring, or clinical operations experience within a CRO, pharmaceutical, or biotechnology environment.
- Strong understanding of clinical trial conduct, ICH-GCP guidelines and applicable regulatory requirements.
- Experience leading clinical study delivery activities, including patient recruitment, site management and clinical quality oversight.
- Proven ability to collaborate across cross-functional teams and manage internal and external stakeholders in a global environment.
- Strong communication, problem-solving, organizational and decision-making skills.
- Experience supporting project financial management and operational planning is desirable.
- Passion for advancing clinical research and improving outcomes for patients worldwide.
Responsabilités
- Lead the clinical delivery of regional and global clinical studies, ensuring projects meet quality, timeline, recruitment and operational objectives.
- Drive patient recruitment and site engagement strategies, ensuring enrolment targets are achieved and studies remain on track.
- Partner with Project Leaders and cross-functional teams to drive study milestones, resolve issues and maintain operational excellence.
- Provide leadership and guidance to clinical teams, supporting resource planning, training and project delivery.
- Manage clinical risks, oversee quality standards and drive proactive mitigation strategies throughout the study lifecycle.
- Build strong relationships with internal and external stakeholders, ensuring effective communication and alignment across study teams.
- Support financial oversight of clinical delivery, including forecasting, budget management and identification of scope changes where applicable.
- Contribute to continuous improvement initiatives, knowledge sharing and the development of less experienced team members.
- Support proposal development, bid defence activities and clinical delivery planning for new opportunities where appropriate.
Connaissances
Formation
Description du poste
Fully Remote
Buenos Aires, Argentina
Full time
R-70604
At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
- Apply ITIL principles consistently in daily service operations, balancing process compliance with the speed required to restore service.
- Follow and reinforce defined process roles, handoffs, and records across Incident, Problem, Change, Monitoring, and Event Management.
- Ensure tickets, problem records, and related changes are correctly linked so work remains traceable between processes.
- Support resolver teams and service desk colleagues in understanding escalation paths, priorities, and service management expectations.
- Manage day‑to‑day incidents within agreed service levels, ensuring they are correctly prioritized, assigned, escalated, and communicated.
- Act as Major Incident Manager for assigned services or on‑call rotations, opening the bridge, establishing roles and update cadence, and driving toward restoration, escalating to senior service management for the most critical or enterprise‑wide events.
- Keep the bridge focused on business impact, recovery options, blockers, decisions, and next actions with clear owners.
- Prepare and send clear, timely updates to technical teams, service owners, and business stakeholders using established communication templates, and contribute to leadership updates.
- Maintain accurate major incident timelines, actions, decisions, and communications to support review and audit.
- Prepare and facilitate post‑incident reviews, documenting findings and ensuring follow‑up actions are raised in Problem Management, Change Management, or improvement backlogs.
- Perform initial triage to establish service impact, urgency, affected users or business processes, symptoms, and the technical teams required.
- Coordinate troubleshooting across resolver teams, ensuring evidence is shared, duplicate effort is avoided, and actions have clear owners and timelines.
- Recognize when to escalate, engage additional expertise or vendors, declare a major incident, or pursue a workaround, following defined criteria and seeking guidance when needed.
- Remain calm and organized during high‑pressure situations, relying on technical subject‑matter experts for diagnosis while keeping the response on track.
- Check recent and scheduled change activity during incidents and support the Change team with failed‑change, emergency‑change, and rollback information.
- Contribute operational input to change reviews, such as service impact, dependencies, and readiness concerns.
- Flag incidents that appear to be caused by changes so that patterns can be reviewed with accountable teams.
- Identify major, recurring, or high‑risk incidents and raise problem records with sufficient evidence, timelines, and context.
- Facilitate root‑cause analysis sessions using structured techniques (e.g., 5 Whys, timeline analysis, fishbone) and track corrective actions to completion with accountable teams.
- Create and maintain known‑error records and workarounds so service can be restored faster when a permanent fix is not yet available.
- Monitor incident recurrence after corrective actions are delivered and report whether the problem has been effectively resolved.
- Use monitoring dashboards, alerts, and observability tools to detect issues early, confirm service impact, and support faster diagnosis.
- Review incident data to identify monitoring gaps, late detection, missing alerts, and noisy alerts, and raise improvement requests with the monitoring team.
- Apply Event Management practices to distinguish informational events from actionable conditions and help reduce alert fatigue.
- Bring relevant monitoring and event data into triage, bridge discussions, post‑incident reviews, and problem investigations as supporting evidence.
- Produce regular service reports covering incident volume, severity mix, restoration time, major incidents, recurrence, and corrective‑action status.
- Highlight trends and recurring issues to senior service management and help translate them into improvement actions.
- Build effective working relationships with application, infrastructure, network, cloud, monitoring, service desk, vendor, and business teams.
- Contribute to service reviews and operational meetings by preparing data, presenting incident and problem updates, and tracking agreed actions.
- Typically 3‑5 years of experience in IT operations, IT support, or IT service management, including at least 1‑2 years working directly in Incident or Major Incident Management.
- Working knowledge of ITIL and practical experience applying ITIL practices in a production environment.
- Hands‑on experience managing incidents, including prioritization, escalation, restoration, and stakeholder communication.
- Demonstrable Major Incident Management experience, having led or co‑led major incident bridges involving multiple technical teams.
- Ability to perform technical triage and coordinate troubleshooting across several technology domains.
- Practical exposure to Problem Management, including raising problem records, participating in or facilitating root‑cause analysis, and tracking corrective actions; working understanding of Change Management, including emergency and failed changes.
- Working knowledge of monitoring, alerting, and observability concepts, with experience using monitoring tools to detect or investigate incidents.
- Experience working with an ITSM platform such as ServiceNow or an equivalent enterprise service management tool.
- Clear written and verbal communication skills, including the ability to write concise incident updates for business and leadership audiences.
- Good organizational, prioritization, and facilitation skills, with the confidence to keep technical teams focused during an incident.
- Ability to work effectively under pressure, follow operational discipline, and see incidents and actions through to closure.
- ITIL 4 Foundation certification strongly preferred; progress towards practice‑level certifications is advantageous.
- Experience in enterprise, managed services, or distributed technology environments.
- Experience with ServiceNow ITSM modules, particularly Incident, Major Incident, Problem, Change Management and Event Monitoring.
- Hands‑on exposure to monitoring and observability platforms such as Dynatrace, Splunk, Datadog, AppDynamics, SolarWinds, or equivalent tools.
- Experience supporting hybrid environments across cloud, infrastructure, network, application, and third‑party services.
- Experience preparing service reports or dashboards and contributing to continual improvement initiatives.
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Durham, North Carolina, United States of America
Buenos Aires, Argentina
Santiago, Chile
Toronto, Ontario, Canada
São Paulo, Brazil
Full time
R
Clinical Leads are an integral part of clinical trial delivery, working alongside clinical teams to improve patients' lives by bringing new drugs to the market faster. The Clinical Lead is a member of the core project team responsible for the clinical delivery of clinical studies to meet contractual requirements in accordance with Standard Operating Procedures (SOPs), policies and practices. Clinical Leads ensure clinical delivery to customers, lead clinical teams and partner with Project Leaders and other functional teams ensuring projects meet delivery requirements at all times.
- Ensure clinical delivery of assigned projects in compliance with regulatory requirements (International Conference on Harmonization (ICH)-Good Clinical Practice (GCP), protocol), customer requirements (contract), and internal requirements (policies, Standard Operating Procedures (SOPs), project plans).
- Accountable for meeting projects' recruitment targets and ensuring appropriate recruitment strategies are in place.
- Contribute to the development of the project risk mitigation plan and manage clinical risks through the project's lifecycle.
- Ensure clinical quality delivery by identifying quality standards/requirements, planning how compliance will be measured, monitoring and overseeing management of clinical quality issues.
- Manage clinical aspects of Project Finances including Estimate at Completion (EAC). Understand the scope of clinical delivery and create plans to deliver. Monitor and manage changes against baseline Estimate at Completion (EAC) and identify additional service opportunities or out of scope work.
- Identify clinical stakeholder landscape for the project and manage both internal and external stakeholders through effective communication and resolution management.
- Collaborate with the clinical team to support milestone achievements. Report to internal and external stakeholders as per project scope requirements.
- Resourcing and Talent Planning of the clinical team. Manage the clinical team at project level to successfully deliver the project through the establishment of high‑quality operational plans and guidance and project related trainings.
- Conduct regular team meetings and communicate appropriately to achieve objectives.
- Support professional development by providing feedback to clinical team line managers on performance relative to project tasks.
- May contribute to development of the clinical delivery strategy for proposals. Participate in bid defense preparations and meetings. Develop and present Clinical Operation plan in partnership with Business Development and Project Leadership.
- May mentor and coach new peers as they assimilate into this role.
- May work as a primary Clinical Lead alongside other Clinical Leads to deliver large, global trials.
- May attend site visits as applicable in support of project delivery.
- Bachelor's Degree Bachelor's Degree in health care or other scientific discipline required.
- Requires 5 years clinical research/monitoring experience or equivalent combination of education, training and experience.
- Requires basic knowledge of Project management practices and terminology.
- Requires good knowledge of applicable clinical research regulatory requirements i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines.;
- Requires broad protocol knowledge and therapeutic knowledge.;
- Requires good understanding of Clinical Research industry (drug/device/technology/etc.) and the relevant environments in which it operates.
- Requires understanding of project finances.
- Knowledge of clinical trials - Knowledge of clinical trial conduct in addition to skill in applying applicable clinical research regulatory requirements i.e. International Conference on Harmonization (ICH) and Good Clinical Practice (GCP) and relevant local laws, regulations and guidelines, towards clinical trial conduct.
- Communication - Strong written and verbal communication skills including good command of English language.
- Problem solving - Problem solving skills.
- Organization - Planning, time management and prioritization skills.
- Prioritization - Ability to handle conflicting priorities.
- Quality - Attention to detail and accuracy in work. Results‑oriented approach to work delivery and output.
- Leadership - Good influencing and negotiation skills. Good judgment and decision‑making skills. Effective mentoring and training skills, fostering learning and knowledge sharing, with colleagues.
- IT skills - Good software and computer skills, including Microsoft Office applications including but not limited to Microsoft Word, Excel and PowerPoint.
- Collaboration - Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Cross‑collaboration - Ability to work across geographies displaying high awareness and understanding of cultural differences.
- Effective communication - Ability to influence without authority.
- IQVIA Core Competencies - Ability to demonstrate all IQVIA competencies (Client Focus, Collaboration, Communication, innovation, Ownership).
The potential base pay range for this role, when annualized, is $93,100.00 - $232,800.00. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
EEO Minorities/Females/Protected Veterans/Disabled
Buenos Aires, Argentina
Mexico City, Mexico
Lima, Peru
São Paulo, Brazil
Bogota, Colombia
Full time
R
At IQVIA, our Clinical Leads play a vital role in bringing innovative medicines to patients worldwide. You'll provide clinical leadership across regional and global clinical trials, partnering with Project Leaders, sponsors and cross‑functional teams to ensure studies are delivered with a focus on quality, patient recruitment, site performance and operational excellence.
Global Study Leadership is a global, full‑service team delivering clinical trials through both therapeutically aligned and customer‑dedicated delivery models. You'll work across a diverse portfolio including Oncology, Rare Disease, CNS, Cardiovascular, Immunology, Respiratory, Cell & Gene Therapy, Infectious Disease, Ophthalmology and Women's Health while partnering with leading pharmaceutical and biotechnology sponsors around the world.
As a Clinical Lead, you'll be accountable for the clinical delivery of assigned studies, ensuring recruitment, site performance, quality and operational objectives are achieved while maintaining compliance with regulatory requirements and customer expectations.
- Lead the clinical delivery of regional and global clinical studies, ensuring projects meet quality, timeline, recruitment and operational objectives.
- Drive patient recruitment and site engagement strategies, ensuring enrolment targets are achieved and studies remain on track.
- Partner with Project Leaders and cross‑functional teams to drive study milestones, resolve issues and maintain operational excellence.
- Provide leadership and guidance to clinical teams, supporting resource planning, training and project delivery.
- Manage clinical risks, oversee quality standards and drive proactive mitigation strategies throughout the study lifecycle.
- Build strong relationships with internal and external stakeholders, ensuring effective communication and alignment across study teams.
- Support financial oversight of clinical delivery, including forecasting, budget management and identification of scope changes where applicable.
- Contribute to continuous improvement initiatives, knowledge sharing and the development of less experienced team members.
- Support proposal development, bid defence activities and clinical delivery planning for new opportunities where appropriate.
- Bachelor's degree in Life Sciences, Healthcare, or a related scientific discipline.
- 5+ years of clinical research, monitoring, or clinical operations experience within a CRO, pharmaceutical, or biotechnology environment.
- Strong understanding of clinical trial conduct, ICH‑GCP guidelines and applicable regulatory requirements.
- Experience leading clinical study delivery activities, including patient recruitment, site management and clinical quality oversight.
- Proven ability to collaborate across cross‑functional teams and manage internal and external stakeholders in a global environment.
- Strong communication, problem‑solving, organizational and decision‑making skills.
- Experience supporting project financial management and operational planning is desirable.
- Passion for advancing clinical research and improving outcomes for patients worldwide.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
EEO Minorities/Females/Protected Veterans/Disabled
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