Project Manager- Trilingual

Techunting; Buenos Aires; Presencial; ARS 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Techunting is seeking a Program / Project Manager to lead customer-facing service delivery programs from pre-sales through deployment and handoff. This role blends disciplined project management with program-level ownership across IT, business units, partners, Sales, R&D, and Product Management.

The ideal candidate will manage detailed plans while owning cross-functional dependencies, risk management, executive escalation, and customer acceptance.

Formación

• Three to five years of experience managing customer implementations, service delivery programs, or complex technical projects.
• Fluent written and verbal communication in English, Spanish, and Portuguese.
• Strong project management skills across plans, timelines, scope, risks, dependencies, and acceptance milestones.
• Program management mindset connecting technical delivery with commercial milestones and customer outcomes.

Responsabilidades

• Create and manage customer deployment plans, scopes of work, schedules, owners, dependencies, risks, and milestones.
• Drive customer readiness, set expectations, and communicate status internally and externally.
• Coordinate internal and external teams across multiple functions to deliver programs.
• Track critical path, identify risks, and escalate issues before dates are missed.
• Drive commercial acceptance by clarifying acceptance criteria and remaining obligations.
• Maintain accountability for timelines, customer experience, profitability, and lessons learned.

Conocimientos

Program management

Cross-functional leadership

Stakeholder management

Risk management

Educación

BS/BA, MBA or equivalent

Herramientas

Agile

Scrum

ITIL certification

Descripción del empleo

Job Summary:

The Program / Project Manager leads customer-facing service delivery programs from pre-sales transition through deployment, commercial acceptance, and operational handoff. This role blends disciplined project management with program-level ownership across Customer IT, Customer Business Units, partners, Sales, Services, R&D, Product Management, Operations, and Support.

The ideal candidate can manage detailed plans while also owning cross-functional dependencies, critical path, customer readiness, risk management, executive escalation, and customer acceptance. Fluency in English, Spanish, and Portuguese is required.

Requirements:

Responsibilities:

• Create and manage customer deployment plans, scopes of work, schedules, owners, dependencies, risks, and acceptance milestones.
• Drive customer readiness, set expectations, manage operational delivery activity, and communicate status internally and externally.
• Coordinate internal and external teams, including Customer IT, Customer Business Units, Internal Sales, R&D, Product Management, Support, Operations, and Services Deployment teams.
• Track critical path, identify risks early, and escal... dependencies, resource conflicts, scope gaps, defects, and customer decisions before dates are missed.
• Drive commercial acceptance by clarifying acceptance criteria, required evidence, customer signoff ownership, open blockers, and remaining obligations.
• Maintain accountability for project timelines, customer experience, profitability, lessons learned, and continuous improvement of delivery methods.
• Adapt communication style and operating approach to each customer scenario, with the flexibility to merge into the environment while maintaining ownership and execution discipline.

Qualifications:

• Three to five years of experience managing customer implementations, service delivery programs, or complex technical projects in telecom, unified communications, contact center, voice, or IT environments.
• Fluent written and verbal communication skills in English, Spanish, and Portuguese.
• Strong project management skills across plans, timelines, scope, owners, risks, dependencies, customer expectations, and acceptance milestones.
• Program management mindset with the ability to connect technical delivery, commercial milestones, executive alignment, and customer outcomes.
• Proven ability to work across Customer IT, Customer Business Units, Sales, R&D, Product Management, Support, Operations, and Services Deployment teams.
• Strong interpersonal, facilitation, negotiation, and stakeholder management skills across business and technical audiences.
• Flexible, accountable, resourceful, organized, self-motivated, and comfortable managing multiple customer engagements with strong attention to detail.
• BS/BA, MBA or equivalent experience. PMI, PMP, PgMP, Agile, Scrum, ITIL, or related certifications are a plus.
• Fluency in English, Spanish, and Portuguese is required. The role must confidently lead customer meetings, write executive-ready status updates, manage escalations, clarify acceptance requirements, and communicate risks across all three languages.

English: Required for internal leadership communication, executive reporting, documentation, cross-functional coordination, customer-facing discussions, regional stakeholder engagement, acceptance alignment, and escalation management.

Spanish: required for customer-facing discussions, regional stakeholder engagement, acceptance alignment, and escalation management.

Portuguese: required for customer-facing discussions, regional stakeholder engagement, alignment, and escalation management.