Payments Operations Analyst

Fairygodboss; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Payments Operations professional to support LATAM branches from the Buenos Aires Corporate Center. You will ensure smooth daily operations, resolve issues, and meet SLAs across multiple countries.

The role requires a strong attention to detail, fluency in Spanish and advanced English, and solid MS Office skills. Collaboration with Product, Implementation, Customer Service and Sales is essential.

Formación

• Advanced student or graduate in Business, Administration, Information Systems, or related fields.
• 2+ years' experience in payments operations or related functions.
• Fluent Spanish and advanced English.
• Strong attention to detail, organization, and ability to prioritize under pressure.
• Proficient in MS Office and operational data handling.

Responsabilidades

• Execute end-to-end daily payment routines, meeting SLAs.
• Manage reference data: account setup, closure, maintenance; block/unblock accounts.
• Monitor and reconcile payments and balances; troubleshoot and escalate.
• Produce and analyze periodic metrics and reports to surface performance and opportunities.
• Keep SOPs updated; map "as-is" processes.
• Partner with Product, Implementation, Customer Service, Sales and other Operations on client requests.
• Propose process improvements focused on efficiency, control, and client experience.

Conocimientos

Fluent Spanish

Advanced English

Educación

Business/Administration/IS degree

Herramientas

MS Excel

Operational data handling

Descripción del empleo

At the Corporate & Investment Bank, we are global leaders in investment banking, payments, markets, and securities services. We are entrusted by the world's most important corporations, governments, and institutions in over 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.

As part of the Payments Operations Execution team at the Buenos Aires Corporate Center (BACC), you will be a key player in supporting and executing operations for our LATAM branches (Brazil, Mexico, Colombia, Chile, and Argentina). Your mission is to ensure that daily operations run smoothly, identifying and resolving potential issues based on agreed SLAs.

What you'll do (impact and day-to-day)

• Execute and control end-to-end daily payment routines, meeting SLAs.
• Manage reference data: account setup, closure, maintenance; block/unblock accounts.
• Monitor and reconcile payments and balances; troubleshoot and escal
• Produce and analyze periodic metrics and reports to surface performance and opportunities.
• Keep SOPs updated; map "as-is"
• Partner closely with Product, Implementation, Customer Service, Sales, and other Operations on client requests.
• Propose process improvements focused on efficiency, control, and client experience.

What we're looking for (must-haves)

• Advanced student or graduate in Business, Administration, Information Systems, or related fields.
• 2+ years' experience in payments operations or related functions (Payments, Collections, Reconciliation, Tax, Control).
• Fluent Spanish and advanced English.
• Strong attention to detail, organization, and ability to prioritize under pressure.
• Proficient in MS Office (advanced Excel) and operational data handling.

Nice to have

• Portuguese (interaction with Brazil).
• Experience with SOPs, process mapping, or continuous improvement .
• Familiarity with reconciliations, queue monitoring, and ticketing tools

Why join us

• Regional impact: you'll operate payments for five LATAM countries.
• Continuous learning: exposure to multiple teams and products.
• Collaborative, diverse culture with real growth opportunities.
• Improvement projects where you can leave your mark.
• Flexibility to assume different functions and responsibilities.
• Detail-oriented.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.