Online Aisles Lead: Customer Experience & Team Operations

Hy-Vee, Inc.; Comisión de Fomento de Perú; Presencial; ARS 33.263.000 - 41.579.000; Jornada completa

Descripción de la vacante

Hy-Vee, Inc. seeks an Aisles Online Service Lead to supervise shifts, direct labor, and ensure accurate order fulfillment while maintaining safety and quality standards. You’ll address customer concerns promptly and support the store leadership team.

This role suits a natural leader who thrives in a fast-paced retail setting, with strong communication and organizational skills and a commitment to exceptional customer service.

Formación

• Commitment to Hy-Vee’s mission and customer focus.
• Lead and support a team in a fast-paced environment.
• Strong numerical reasoning and math skills.
• Clear, professional communication with customers and colleagues.

Responsabilidades

• Deliver outstanding customer service by greeting customers warmly and resolving concerns.
• Supervise and direct Aisles Online employees, organizing and planning labor.
• Maintain in-house quality control including equipment handling and sanitation.
• Communicate labor needs with supervisors and manage delivery issues.
• Train new employees and conduct performance reviews.

Conocimientos

Leadership

Customer service

Communication

Labor planning

Problem solving

Organizational skills

Discretion with confidential data

Educación

High school diploma or equivalent

Descripción del empleo

Hy-Vee, Inc. seeks an Aisles Online Service Lead to supervise shifts, direct labor, and ensure accurate order fulfillment while maintaining safety and quality standards. You’ll address customer concerns promptly and support the store leadership team.

This role suits a natural leader who thrives in a fast-paced retail setting, with strong communication and organizational skills and a commitment to exceptional customer service.