Microsoft Alliance, Operations Specialist - Partner Programs - EY GDS

EY; Buenos Aires; Presencial; ARS 97.243.832 - 125.027.784; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous learning

Flexible tools

Transformative leadership

Diverse and inclusive culture

Descripción de la vacante

EY is seeking a Microsoft Alliance Operations Specialist in Buenos Aires, Argentina, responsible for managing EY’s Partner Program orchestration, coordinating Microsoft's revenue recognition, and providing strategic insights to senior management. Ideal candidates will have extensive experience in technology partnered with strong problem-solving and communication skills. This role offers opportunities to influence key stakeholders and engage with global teams on significant projects in the tech industry, furthering professional growth in a diverse culture.

Formación

• Proficient understanding of Microsoft partner programs.
• Experience working for a global system integrator or Big Four firm.
• Ability to operationalize complex partner program requirements.
• Strong English speaking and negotiation skills.
• Experience with continuous process improvement initiatives.

Responsabilidades

• Manage EY’s Partner Program orchestration.
• Coordinate Microsoft revenue recognition processes.
• Serve as a trusted advisor to senior management.
• Provide analysis of trends and top deals.
• Collaborate with Microsoft Alliance colleagues.

Conocimientos

Exposure to partner portals and programs

Familiarity with Microsoft technologies

Sales and pipeline exposure

Strong problem-solving skills

Excellent communication skills

Exceptional customer service skills

Curious and detail-oriented

Educación

Bachelor’s Degree in Commerce

Postgraduate degree, preferably MBA

Herramientas

MS Excel

PowerPoint

Power BI

Descripción del empleo

Microsoft Alliance Operations Specialist – Partner Programs

Responsible for providing ongoing operations & enablement support for the EY‑Microsoft Alliance, co‑developing and executing the support model for EY’s participation in Microsoft Partner Programs.

Your Key Responsibilities

• Manage EY’s Partner Program orchestration in alignment with the strategic alliance with Microsoft.
• Coordinate Microsoft revenue recognition processes (PAL, CPOR, and others) to translate Azure consumption and licensing into recognized partner metrics.
• Own Microsoft Partner Program knowledge, reviewing key program changes, updating leadership, and supporting communication of updates.
• Administer Microsoft Partner Center globally, including access management, reporting, and issue resolution/escalation.
• Serve as a trusted advisor to senior management, providing insights and recommendations on Partner Center benefits and other Microsoft partner programs.
• Manage Microsoft Advanced Specializations in collaboration with EY Global Microsoft Practice and others.
• Provide analysis of trends and top deals to identify business insights for leadership and stakeholders.
• Collaborate with on‑shore and off‑shore Microsoft Alliance colleagues on strategic projects and initiatives.
• Manage onshore stakeholder expectations, plans, and communication.

Skills and Attributes for Success

• Exposure to partner portals and programs such as Partner Center referrals, CPOR, and Partner Admin Link.
• Familiarity with Microsoft technologies, cloud services, and the Partner Center platform.
• Sales and pipeline exposure – understanding of opportunity life cycles and reporting.
• Technology aptitude and experience or academics in technology.
• Strong problem‑solving skills, root cause analysis, and mitigation.
• Excellent communication and organizational skills.
• Exceptional customer service skills, responsiveness, and commitment to quality.
• Strong initiative‑taking work ethic.
• Curious and detail‑oriented.
• Ability to perform in a challenging environment.

Qualifications

• Proficient understanding of how Microsoft’s partner programs are executed and managed at an organizational level.
• Experience working for a global system integrator or Big Four firm with exposure to complex partner programs, incentives, and investment programs from top‑tier software companies, ideally Microsoft.
• Proven ability to operationalize complex partner program requirements, processes, reporting, compliance, and portal management.
• Ability to work and influence multiple stakeholders in matrixed structures of large global partners.
• Strong English speaking, influencing, and negotiation skills.
• Enthusiastic, curious, high‑energy team motivator.
• Working knowledge of Microsoft products and technologies.
• Experience with continuous process improvement and automation initiatives, process mapping, documentation, and audit preparation.

Desired / Ideally

• Direct experience working for Microsoft or within the Microsoft partner ecosystem.
• Ability to collaborate productively with senior onshore stakeholders.
• Experience with virtual work across multiple geographies, demonstrating cultural sensitivity.

Technologies and Tools

• Excellent proficiency in MS Excel and PowerPoint; Power BI skills are advantageous.
• Good project management skills – budgeting, execution, tracking, reviews, and strong time management to prioritize and meet deadlines across multiple projects.

What We Look For

• Bachelor’s Degree, preferably in Commerce.
• Postgraduate degree, preferably MBA (Business, Finance).
• 15+ years of experience in technology and professional services environments.
• 10+ years directly supporting relevant technologies, alliances, and partner programs.
• Proven experience collaborating with diverse stakeholders in a virtual environment across geographies.

Location

Argentina

What We Offer

EY Global Delivery Services (GDS) offers a dynamic, global delivery network with opportunities across six locations (Argentina, China, India, Philippines, Poland, UK). You will collaborate with EY teams on exciting projects and work with well‑known brands worldwide. We provide continuous learning, flexible tools, transformative leadership, and a diverse, inclusive culture that empowers every employee to make a meaningful impact.

About EY

EY | Building a better working world