Latam Mining Processes & Infrastructure Leader

Alegra; Quilmes; On-site; ARS 1,000,000 - 1,400,000; Full time

Job summary

Abbott in Florencio Varela, Buenos Aires, is seeking an IT professional to provide level-2 support across incident handling, problem resolution, and Break/Fix for our pharmaceutical manufacturing operations.

You will perform hardware and software maintenance, manage changes, and help develop system documentation while ensuring security, monitoring, and capacity planning. Collaboration across BTS lines of business is required to keep site operations running smoothly.

Qualifications

• 3–4 years of IT work experience in computer systems or support.
• Demonstrated working knowledge of basic hardware and software products and troubleshooting skills.

Responsibilities

• Provides level-2 support, incident handling, problem resolution and Break/Fix.
• Performs hardware and software maintenance (OS, system utilities, security tools, monitoring tools, tuning tools).
• Supports change management including installation qualification, operational qualification, and configuration management.
• Develops and maintains system documentation (technical, operations, support and user).
• Manages system tuning, capacity planning and management.
• Documents call data into a tracking system and maintains asset records.
• Assists other BTS lines of business with site operations as necessary.

Skills

Troubleshooting skills

Education

Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or related field

Job description

About Abbott Abbott is a global healthcare leader that creates breakthrough science to improve people's health. We are always looking toward the future, anticipating changes in medical science and technology.

Working at Abbott At Abbott, you can do meaningful work, grow and learn, care for yourself and your family, be your true self, and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the world's most admired companies by Fortune.
• A company recognized as one of the best large companies to work for, as well as a best workplace for diversity, working mothers, female executives, and scientists.

The Opportunity This position is based at our pharmaceutical manufacturing plant located in Florencio Varela, Buenos Aires.

Core Job Responsibilities Provides level-2 support, including incident handling, problem resolution, and Break/Fix. Provides hardware maintenance and software maintenance (operating system, system utilities, security tools, monitoring tools, tuning tools). Provides change management support including installation qualification, operational qualification, and configuration management. Provides development and maintenance of system documentation (technical, operations, support and user). Provides system tuning, and capacity planning and management. Manages problem resolution: Reviews customer needs, gathers information from relevant sources to understand problems; and identifies irregularities before major problems occur. Documents call data into a tracking system. Responsible for creating, updating and completing documentation associated with qualification, incident handling, problem resolution and asset tracking. Clearly and concisely provides relevant information with the audience in mind. Maintains a comprehensive knowledge of new technologies equipment and services in the data communications industry. Participates in disaster recovery planning and testing for infrastructure and client business applications. Installs, tests and upgrades platform, common, or shared systems including hardware, operating systems and associated infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems. Participates in analysis and design of division, common, or shared systems including hardware, operating systems and infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems. Tests, and implements system security for operating systems, infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) and infrastructure devices. Assists other BTS lines of business with their site operations as necessary.

Required Qualifications Bachelor's Degree, or technical institute degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 3 to 4 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

Abbott is an equal opportunity employer and is committed to employee diversity. Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call or email