Latam Mining Process & Infrastructure Lead

IQVIA Inc; Quilmes; Remote; ARS 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Fully remote

Job summary

Abbott in Argentina is hiring an IT Infrastructure Specialist for our Florencio Varela plant in Buenos Aires. You will provide level-2 systems support, perform installations and upgrades, and contribute to system security and disaster recovery planning.

Responsibilities include hardware and software maintenance, change control, documentation, capacity planning, and incident management. A Bachelor’s degree or technical diploma in CS or IS and 3–4 years IT experience are required.

Qualifications

• Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 3–4 years IT work experience with hardware and software troubleshooting skills.

Responsibilities

• Provides level-2 support including incident handling and problem resolution.
• Performs hardware and software maintenance (OS, utilities, security tools, monitoring tools).
• Supports change management including installation qualification and configuration management.
• Develops and maintains system and operations documentation.
• Performs system tuning and capacity planning and management.
• Manages problem resolution by gathering information and identifying irregularities.
• Documents call data into a tracking system.
• Participates in disaster recovery planning and testing for infrastructure and client applications.

Skills

Level-2 support

Network admin

System administration

Documentation

Troubleshooting

Education

Bachelor's Degree in CS/IS

Job description

About Abbott

Abbott is a global healthcare leader that creates breakthrough science to improve people's health. We are always looking toward the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do meaningful work, grow and learn, care for yourself and your family, be your true self, and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the world’s most admired companies by Fortune.
• A company recognized as one of the best large companies to work for, as well as a best workplace for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based at our pharmaceutical manufacturing plant located in Florencio Varela, Buenos Aires.

Job Description

As an IT Infrastructure Specialist, you will be responsible for systems administration, including level-2 support. Analyzes and designs divisional systems. Installs, tests and upgrades systems. Participates in technical disaster recovery plan testing. Assists in system security planning. Provides technical problem isolation and resolution for a Network (LAN / Wireless / Physical infrastructure) and may refer to documented processes as needed. This includes isolating cable issues, performing diagnostics, and configuring network devices.
Core Job Responsibilities:

• Provides level‑2 support, including incident handling, problem resolution, and Break/Fix.
• Provides hardware maintenance and software maintenance (operating system, system utilities, security tools, monitoring tools, tuning tools).
• Provides change management support including installation qualification, operational qualification, and configuration management.
• Provides development and maintenance of system documentation (technical, operations, support and user).
• Provides system tuning, and capacity planning and management.
• Manages problem resolution: Reviews customer needs, gathers information from relevant sources to understand problems; and identifies irregularities before major problems occur.
• Documents call data into a tracking system.

Responsible for creating, updating and completing documentation associated with qualification, incident handling, problem resolution and asset tracking. Clearly and concisely provides relevant information with the audience in mind. Maintains a comprehensive knowledge of new technologies equipment and services in the data communications industry. Participates in disaster recovery planning and testing for infrastructure and client business applications. Installs, tests and upgrades platform, common, or shared systems including hardware, operating systems and associated infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems. Participates in analysis and design of division, common, or shared systems including hardware, operating systems and infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) for both new and existing systems. Tests, and implements system security for operating systems, infrastructure software (system utilities, security tools, monitoring tools, tuning tools, etc.) and infrastructure devices. Assists other BTS lines of business with their site operations as necessary.

Required Qualifications

• Bachelor's Degree, or technical institute degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• 3 to 4 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

Location and Work Type

Buenos Aires, Argentina
Full time
Remote: Fully Remote

Equal Opportunity Statement

Abbott is an equal opportunity employer and is committed to employee diversity. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call or email.