Jr. Analyst, GSS Collections

Wyndham Hotels & Resorts; Buenos Aires; On-site; ARS 420,000 - 540,000; Full time

Job summary

Wyndham Hotels & Resorts is seeking a Jr Analyst, GSS Collections to join our Global Shared Services team in Buenos Aires, Argentina. This role supports the collections function by contacting franchisees, tracking payments, and maintaining accurate account records under guidance from senior team members.

You'll engage in routine outreach via calls and emails, document interactions, monitor aging and payment status, and help prepare dispute and escalation notes while learning Oracle AR and other

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, or related field.
• 0–2+ years of experience in Collections, Accounts Receivable, customer service, or shared services roles.
• Exposure to ERP systems (Oracle preferred), CRM, or case management tools is a plus.

Responsibilities

• Conduct routine collection outreach to franchisees via calls, emails, and system reminders, documenting follow-ups and payment status.
• Track overdue balances and flag accounts requiring follow-up or escalation based on established guidelines.
• Assist in identifying accounts showing risk indicators and support initiation and monitoring of escalation actions.
• Support basic dispute handling, escalation tracking, and default notice coordination under guidance from senior team members.
• Prepare and submit requests for monetary default notices to the Compliance Team.
• Assist in reviewing basic customer disputes by gathering billing and contract information and documenting findings.

Skills

Accounts Receivable

Order to Cash

Billing concepts

Bilingual English/Spanish

Education

Bachelor’s degree

Tools

Oracle AR

CRM systems

Case management tools

Job description

Wyndham Hotels & Resorts is now seeking a Jr. Analyst, GSS Collections to join our team at WHR Argentina in Buenos Aires, Argentina.

Why Wyndham

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Collections Jr Analyst Will

• Support the collections function by performing routine outreach activities and following up on overdue franchisee accounts.
• Assist in tracking payments, documenting customer interactions, and maintaining accurate account records in accordance with established procedures.
• Support basic dispute handling, escalation tracking, and default notice coordination under guidance from senior team members.
• Monitor assigned accounts for aging and payment status, escalating potential risks following defined guidelines.
• Contribute to maintaining accurate, complete, and audit-ready collections documentation.

What You'll Do

• Conduct routine collection outreach to franchisees via calls, emails, and system reminders, documenting follow-ups and payment status.
• Track overdue balances and flag accounts requiring follow-up or escalation based on established guidelines.
• Support targeted outreach activities by coordinating follow-ups and escalating unresolved items to senior analysts.
• Assist in identifying accounts showing risk indicators and support initiation and monitoring of escalation actions.
• Support the preparation and submission of requests for monetary default notices to the Compliance Team.
• Assist in reviewing basic customer disputes by gathering billing and contract information and documenting findings.
• Engage customers to clarify dispute details, provide status updates, and log all communications accurately.
• Support execution of approved dispute outcomes by calculating basic adjustments and entering corrections in the system under supervision.
• Assist with documenting approved payment plans and tracking adherence to agreed terms.

You'll be successful if you have

• Basic understanding of Accounts Receivable and Order to Cash processes, particularly Collections.
• Familiarity with billing concepts, customer accounts, and payment follow-up routines.
• Willingness to learn ERP systems (Oracle AR preferred), case management tools, and aging reports.
• Ability to accurately document customer interactions, commitments, and case notes.
• Strong attention to detail and adherence to established procedures and controls.
• Ability to manage multiple routine tasks and follow up on assigned actions.
• Good written and verbal communication skills.
• Ability to work collaboratively with Billing, Cash Application, and senior Collections team members.
• Fluency in English and Spanish, with the ability to support cross-regional operations.

Required Qualifications/Experience

• Student or completed Bachelor’s degree in Business, Accounting, Finance, or a related field.
• 0–2+ years of experience in Collections, Accounts Receivable, customer service, or shared services roles.
• Exposure to ERP systems (Oracle preferred), CRM, or case management tools is a plus.
• Strong organizational, documentation, and follow-up skills.
• Ability to work in KPI-driven environments (follow-up compliance, overdue coverage, case resolution timelines).

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location:

WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT

Employment Status:

Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.