Analyst, GSS Collections

Wyndham Hotels & Resorts; Buenos Aires; On-site; ARS 84,997,000 - 115,905,000; Full time

Job summary

Wyndham Hotels & Resorts in Buenos Aires is seeking an Analyst, GSS Collections to join our Global Shared Services team. The role focuses on timely outreach to franchisees, monitoring payments, and documenting interactions in the case system to keep accounts receivable accurate and current.

You will assist with escalations and basic dispute investigations, help set up payment plans when appropriate, and collaborate with Billing and Senior Analysts to resolve unapplied or disputed amounts while

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, or related field.
• 1–3+ years of experience in Collections, AR, customer service, or shared services (hospitality exposure is a plus).
• Experience with ERP systems (Oracle preferred), case tools, or CRM platforms is beneficial.
• Strong communication, documentation, and task-management skills.
• Ability to work in KPI-driven environments and meet dispute cycle timelines.
• Willingness to learn and grow into advanced AR functions.
• Fluency in English and Spanish, cross-regional support capability.

Responsibilities

• Support the collections function by outreach to franchisees and tracking payments.
• Assist with escalations and basic dispute investigations, adhering to policy and controls.
• Help resolve unapplied or disputed amounts and support payment plan setups.
• Perform routine outreach via calls, emails, and reminders, documenting interactions in the system.
• Monitor accounts for early risk signals and elevate issues when necessary.
• Conduct routine collection outreach and document follow-ups, tracking payment status.
• Coordinate follow-ups for high-priority accounts and escalate unresolved items.
• Review disputes, verify billing data, and log findings in the case system.
• Engage customers to clarify dispute details and log all communications promptly.
• Assist in evaluating mitigation options and refer unresolved cases for litigation review.

Skills

Accounts Receivable

Collections

English

Spanish

KPI-driven

Education

Bachelor’s degree in Business/Accounting/Finance

Tools

Oracle ERP

CRM platforms

Case management tools

Job description

Wyndham Hotels & Resorts is now seeking a Analyst, GSS Collections to join our team at WHR Argentina in Buenos Aires, Argentina.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina.

The GSS Collections Analyst Will

• Support the collections function by conducting timely outreach to franchisees, tracking payments, identifying and requesting the issuance of default notices, and ensuring accurate documentation of interactions and outcomes.
• Assist with escalations and basic dispute investigations, adhering to policy, internal controls, and audit requirements.
• Help resolve unapplied or disputed amounts through approved adjustments and support the setup of payment plans when appropriate.
• Perform routine outreach via calls, emails, and system reminders to address overdue balances, document all interactions in the appropriate CRM or case management tool.
• Monitor accounts for early signs of payment risk and elevate issues when necessary.

What You'll Do

• Conduct routine collection outreach to standard franchisees, document follow‑ups, track payment status, and elevate overdue items per guidelines.
• Support targeted outreach for high‑priority franchisees by coordinating follow‑ups and elevating unresolved accounts to senior analysts.
• Identify accounts showing risk indicators, assist with initiating restriction actions, and monitor/communicate escalation status.
• Request monetary default notices issuance to Compliance Team.
• Review basic customer disputes, gather and verify billing/contract data, and document findings in the case system.
• Engage customers to clarify dispute details, provide updates, and log all communications accurately and promptly.
• Execute approved dispute outcomes by calculating basic adjustments and posting corrections in the system within authority limits.
• Assist in evaluating mitigation options, help document payment plans when applicable, and refer unresolved cases for litigation review.

You’ll be successful if you have

• Basic understanding of Accounts Receivable and Order to Cash processes as they relate to Collections.
• Familiarity with billing, disputes, and customer account behavior within a hotel/franchise structure.
• Working knowledge of ERP systems (Oracle AR preferred), case/ticketing tools, and aging reports.
• Awareness of documentation standards, compliance requirements, and internal controls.
• Ability to investigate simple disputes, identify missing information, and elevate effectively.
• Accurate recording of customer interactions, payment promises, and dispute notes.
• Ability to manage multiple accounts, follow up on deadlines, and maintain clean documentation.
• Work effectively with Billing, Cash App, Client Management, and senior Collections staff.
• Willingness to learn complex financial processes and grow into more advanced AR functions.
• Fluency in English and Spanish, with the capacity to support cross‑regional operations.

Required Qualifications/Experience

• Student or completed Bachelor’s degree in Business, Accounting, Finance, or related field.
• 1–3+ years of experience in Collections, AR, customer service, or shared services (hospitality exposure is a plus).
• Experience with ERP systems (Oracle preferred), case tools, or CRM platforms is beneficial.
• Strong communication, documentation, and task‑management skills.
• Ability to work in KPI‑driven environments (collections coverage %, promise‑to‑pay follow‑through, dispute cycle time, etc.).
• Experience with continuous improvement initiatives or process enhancements is a plus.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.