ITSM Process & Risk Management Analyst

JPMorgan Chase & Co.; Buenos Aires; Presencial; ARS 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking a technology governance professional to control, document, and improve firmwide ITSM processes across Change, Problem, Incident, and Event Management. You will ensure adherence to governance standards, maintain audit-ready evidence, and collaborate to mitigate operational risks.

The role emphasizes resilience, regulatory compliance, and cross-functional coordination with process SMEs to optimize workflows and controls across ITSM lifecycle.

Formación

• Experience managing Change Management, Problem Management, Incident Management, Event Management, or Production Support in a corporate setting.
• Ability to document, govern, and audit ITSM processes and controls.
• Experience conducting root cause analysis and implementing preventive measures.

Responsabilidades

• Manage and mature firmwide ITSM processes with focus on risk, resilience, and compliance.
• Ensure activities meet governance standards and control requirements.
• Maintain documentation and evidence to support audits across ITSM.
• Collaborate with cross-functional teams to assess and mitigate operational risks.
• Drive process improvements to enhance service resilience and reduce incidents.
• Monitor risk indicators and compliance metrics related to ITSM.

Conocimientos

Multitasking

Communication skills

Stakeholder management

Calm under pressure

Results-oriented

Educación

ITIL certification (preferred)

Herramientas

ServiceNow

Descripción del empleo

JPMorgan Chase & Co. is seeking a technology governance professional to control, document, and improve firmwide ITSM processes across Change, Problem, Incident, and Event Management. You will ensure adherence to governance standards, maintain audit-ready evidence, and collaborate to mitigate operational risks.

The role emphasizes resilience, regulatory compliance, and cross-functional coordination with process SMEs to optimize workflows and controls across ITSM lifecycle.