It Operations & Service Delivery Specialist

SMS Datacenter; Ciudad de Mendoza; Hybride; ARS 169 994 000 - 262 719 000; Plein temps

Avantages offerts par ce poste

USD-based pay

Education budget

Flexible schedule

Remote/office options

Résumé du poste

AgileEngine seeks an experienced Network Engineer to maintain and improve secure, reliable enterprise connectivity across global operations. You will design and support LAN/WAN, firewalls, switches and wireless infrastructure, with emphasis on security and performance.

Requirements include 6+ years of hands-on LAN/WAN design, proficiency with Palo Alto, Cisco and Juniper gear, IPsec VPNs, and upper-intermediate English.

Qualifications

• 6+ years of hands-on enterprise LAN/WAN design and support.
• Hands-on experience with Palo Alto, Cisco and Juniper equipment.
• Firewall, switching and wireless infrastructure in physical and virtual environments.
• Strong TCP/IP, routing, VLANs, DNS, DHCP and NAT knowledge.
• IPsec VPNs: tunnel establishment, authentication, routing and troubleshooting.
• Diagnose network issues using packet captures and device logs.
• Lead network incident resolution and preventive improvements.
• Clear written and verbal communication across teams/geographies.
• Experience supporting a 24x7 international organization (US/EMEA).

Responsabilités

• Design, implement and support enterprise LAN/WAN, firewalls, switches and wireless infrastructure across physical and virtual environments.
• Configure and troubleshoot secure VPN connectivity, including IPsec tunnels, authentication, routing and firewall policies.
• Diagnose and resolve connectivity, latency, packet loss and availability issues across network devices and connected environments.
• Maintain network segmentation, access controls and secure traffic flows in coordination with security and infrastructure teams.
• Monitor network health and performance, investigate alerts and identify capacity/reliability improvements.
• Escalation point for network incidents; coordinate troubleshooting with vendors/service providers; document root causes and corrective actions.
• Plan and execute network changes and upgrades with testing, rollback planning and post-change validation.
• Manage network device lifecycle: firmware upgrades, vulnerability remediation, decommissioning, documentation.
• Collaborate with systems, application and engineering teams on network requirements and projects.
• Maintain network diagrams, configuration records and troubleshooting procedures; mentor junior staff.
• Support connectivity for a global workforce including remote users and offices.

Connaissances

LAN/WAN design

Firewall configuration

IPsec VPNs

Network troubleshooting

Incident management

Vendor coordination

SOX compliance

English communication

Outils

Palo Alto

Cisco

Juniper

Description du poste

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Network Engineer to maintain and improve secure, reliable enterprise network connectivity across global operations.

The mandatory requirements are 6+ years of enterprise LAN/WAN design and support experience, hands-on Palo Alto, Cisco and Juniper equipment and software expertise, firewall, switching and wireless infrastructure, TCP/IP, routing, IPsec VPNs, network troubleshooting, segmentation, incident resolution, and upper-intermediate English. Server, storage and other IT platform experience is a plus.

WHAT YOU WILL DO

• Design, implement and support enterprise LAN/WAN, firewalls, switches and wireless infrastructure across physical and virtual environments.
• Configure and troubleshoot secure VPN connectivity, including IPsec tunnels, authentication, routing and firewall policies.
• Diagnose and resolve connectivity, latency, packet loss and availability issues across network devices and connected environments.
• Maintain network segmentation, access controls and secure traffic flows in coordination with security and infrastructure teams.
• Monitor network health and performance, investigate alerts and identify improvements to capacity, reliability and fault tolerance.
• Serve as an escalation point for network incidents; coordinate troubleshooting with internal teams, vendors and service providers, and document root causes and corrective actions.
• Plan and execute network changes and upgrades, including testing, impact assessment, rollback planning and post-change validation.
• Manage the network device lifecycle, including vulnerability remediation, firmware upgrades, decommissioning and configuration documentation.
• Collaborate with systems, application and engineering teams on network requirements, connectivity and infrastructure projects.
• Maintain network diagrams, configuration records and troubleshooting procedures; share knowledge and mentor less senior staff.
• Help define the enterprise network strategy and support connectivity for global operations, including remote users, manufacturing sites and offices.

MUST HAVES

• 6+ years of hands-on engineering experience designing, implementing and supporting enterprise local and wide-area networks (LAN/WAN).
• Hands-on experience with Palo Alto, Cisco and Juniper network equipment and software.
• Strong experience deploying, configuring and troubleshooting firewalls, switches and wireless infrastructure in physical and virtual environments.
• Strong understanding of TCP/IP, IP addressing and subnetting, routing and switching, VLANs, DNS, DHCP and NAT.
• Hands-on experience with IPsec VPNs, including tunnel establishment, authentication phases, pre-shared keys, routing and connectivity troubleshooting.
• Ability to diagnose network issues using packet captures, device logs and connectivity tools such as ping and traceroute.
• Experience implementing network segmentation, firewall rules and secure access controls, and assessing their impact on application connectivity.
• Ability to lead network incident resolution, isolate faults across infrastructure layers and document findings and preventive improvements.
• Self-sufficient and service-oriented, with the ability to manage priorities and deliver independently in a fast-growing environment.
• Clear written and verbal communication, including the ability to explain technical issues, provide timely updates and work effectively with stakeholders across teams and geographies.
• Experience coordinating with vendors and managed service providers to troubleshoot issues and drive resolution.
• A structured approach to projects, change execution, documentation and escalation.
• Experience supporting a 24x7 international organization spanning the US and EMEA, with flexibility for work that must be completed outside business hours.
• Experience working in a SOX-regulated company.
• Upper-intermediate English level.

NICE TO HAVES

• AWS networking experience, including VPN gateways, route tables, VPC peering, subnet design and network security controls; familiarity with Azure networking.
• Experience supporting SFTP and secure file transfer connectivity, including services such as AWS Transfer Family.
• Familiarity with network and systems monitoring platforms and with network diagnostics in Linux environments.
• Cisco or other networking certifications; AWS or Azure certifications.
• Experience administering enterprise servers, storage, Microsoft Windows Server or Active Directory.
• Experience with AWS/Azure compute and storage, disaster recovery, business continuity or patch deployment for servers and other IT systems.
• Familiarity with Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.
• An associate degree in Information Systems or a related field, or equivalent experience; familiarity with ITIL.
• Experience in healthcare, life sciences, pharmaceuticals or medical devices, and familiarity with healthcare security and privacy requirements.

PERKS AND BENEFITS

• Professional growth : Mentorship, TechTalks, and personalized growth roadmaps.
• Competitive compensation : USD-based pay with education, fitness, and team activity budgets.
• Exciting projects : Modern solutions with Fortune 500 and top product companies.
• Flextime : Flexible schedule with remote and office options.

Requirements

6+ years of hands-on engineering experience designing, implementing and supporting enterprise local and wide area networks (LAN/WAN). Hands-on experience with Palo Alto, Cisco and Juniper network equipment and software. Strong experience deploying, configuring and troubleshooting firewalls, switches and wireless infrastructure in physical and virtual environments. Strong understanding of TCP/IP, IP addressing and subnetting, routing and switching, VLANs, DNS, DHCP and NAT. Hands-on experience with IPsec VPNs, including tunnel establishment, authentication phases, pre-shared keys, routing and connectivity troubleshooting. Ability to diagnose network issues using packet captures, device logs and connectivity tools such as ping and traceroute. Experience implementing network segmentation, firewall rules and secure access controls, and assessing their impact on application connectivity. Ability to lead network incident resolution, isolate faults across infrastructure layers and document findings and preventive improvements. Self-sufficient and service-oriented, with the ability to manage priorities and deliver independently in a fast-growing environment. Clear written and verbal communication, including the ability to explain technical issues, provide timely updates and work effectively with stakeholders across teams and geographies. Experience coordinating with vendors and managed service providers to troubleshoot issues and drive resolution. A structured approach to projects, change execution, documentation and escalation. Experience supporting a 24x7 international organization spanning the US and EMEA, with flexibility for work that must be completed outside business hours. Experience working in a SOX-regulated company.