Home Occupancy Specialist

Belong; Buenos Aires; On-site; ARS 1,200,000 - 2,000,000; Full time

Job summary

Belong is seeking a Home Occupancy Specialist to own renewal lifecycle management across a portfolio of homes. You will lead proactive outreach, pricing discussions, and lease amendment negotiations with homeowners and residents to maximize returns and minimize vacancies.

You will also handle move-outs, turnover coordination, and market-ready relisting in collaboration with Concierge, Leasing, and Compliance teams.

Qualifications

• 2 to 4+ years in a customer-facing role
• Proven negotiation skills with individuals: reaching agreements and handling objections with empathy
• Fluent written and spoken English (mandatory)
• Experience with Intercom, Asana, or a CRM is a plus

Responsibilities

• Own the full renewal process from proactive outreach through signed agreement
• Manage move-outs, inspections, deposits, and turnover coordination
• Coordinate with Home Quality to get homes market-ready and relist with minimal vacancy
• Show homes to prospective residents to maintain pipeline
• Maintain data integrity with timely milestones and accurate records

Skills

Customer-facing

Negotiation

Attention to detail

Organization

English fluency

SLA / metrics

Tools

Intercom

Asana

CRM

Slack

Job description

About Belong

We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

The renewal is the highest-leverage moment in the Belong system. Done right, it means zero vacancy, a homeowner who keeps building wealth, and a resident who feels valued. As a Home Occupancy Specialist, you will own that moment end to end.

You will manage a portfolio of homes across the full lease-end lifecycle: proactive renewal outreach, pricing conversations with homeowners, negotiation with residents, signed agreements and, when residents move on, the move-out and turnover coordination that gets the home back on the market fast. Behind every home in your portfolio there are people: a homeowner counting on their returns and a resident deciding whether to stay. Each one gets a clear next step, a deadline, and a conversation that makes them feel taken care of.

This is not a reactive role. You anticipate, drive, and close. You protect homeowners' returns, you make sure residents are treated fairly, and you move fast when vacancy is on the line.

What You'll Own

Renewals

• Own the full renewal process, from proactive outreach 90 to 120 days before lease expiration through signed agreement
• Use real-time market data to advise homeowners on competitive pricing
• Negotiate terms with residents, handle objections, and execute lease amendments

Move-Outs

• Manage everything when residents don't renew: notices, inspection scheduling, damage assessment, and deposit resolution
• Make sure every move-out is handled fairly, photo-documented, and compliant with state regulations

Turnover & Re-listing

• Coordinate with Home Quality to get homes market-ready as fast as possible
• Confirm listing details and trigger the re-listing workflow to minimize vacancy

Occupied Tours

• Show homes to prospective residents while the current resident is still in place, keeping the pipeline moving

Data Integrity

• Keep every timeline milestone (Resident Gave Notice, Lease Renewed, Inspection Completed) accurate and up to date. Homeowners see this, and the system depends on it

You'll work cross-functionally with Concierge, Home Quality, Leasing, Compliance, and Engineering. Your daily tools are Intercom, Asana, Slack, and Foundation.

About You

• You prepare every renewal conversation: you know the market, the homeowner's goals, and the resident's situation, and you guide both to an agreement that works
• You anticipate, drive, and follow through without being asked
• You are comfortable managing many homes and workstreams at once, with a clear next step for each
• You stay calm and clear under pressure, and you communicate with warmth and confidence, even when the news is not what people want to hear
• You care about doing things right, not just moving things along
• You're excited about using AI to work smarter and remove repetitive work

Requirements

• 2 to 4+ years in a customer-facing role working directly with people (consumers, guests, tenants, or members), in sales, customer success, hospitality, or operations
• Proven negotiation skills with individuals: reaching agreements, handling objections with empathy, and protecting value for both sides
• Strong follow-through: you track every case, follow up consistently, and keep your data accurate and up to date
• Fluent written and spoken English (mandatory)
• High attention to detail and strong organizational skills
• Comfortable working with SLAs, metrics, and performance targets
• A plus: experience with Intercom, Asana, or a CRM; international or multicultural work experience; a background in hospitality, real estate, or consumer services; familiarity with U.S. housing regulations