Help Desk Manager

NCR Voyix; Buenos Aires; Presencial; ARS 83.351.856 - 111.135.808; Jornada completa

Descripción de la vacante

NCR Voyix in Buenos Aires is seeking an experienced SAS – Manager to lead operational and customer service efforts across technical teams. Candidates should possess excellent communication and leadership skills, while also being proficient in MS Office. The role focuses on optimizing call management services and ensuring compliance with service level objectives. A commitment to corporate processes and diverse, inclusive teamwork is essential.

Formación

• Excellent communications, soft and relationship building skills.
• Strong organizational and leadership skills.
• Proficient in MS Office (Word, Excel, Outlook and PowerPoint).

Responsabilidades

• Responsible for end results, providing operational/customer service.
• Providing leadership and direction to large technical teams.
• Plans and optimizes call/incident management services.

Conocimientos

Excellent communications

Leadership skills

Organizational skills

Analytical skills

Problem solving

Herramientas

MS Office

Descripción del empleo

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Title: SAS – Manager

Grade: 12

Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility

• Responsible for end results, providing operational/customer service.
• Providing leadership and direction to large technical teams and may regularly manage through other supervisors.
• Coaches Supervisors to meet service level agreement objectives.
• Plans, delivers and optimizes the delivery of call/incident management services.
• Recruits, trains and develops multiple teams.
• Partners with sales and/or country management team to present capabilities.
• Contributes to bids and competitor assessment initiatives.
• Maintains and ensures relationships with key customers.
• Adapts global processes to meet local requirements.
• Monitors audits and assists in work direction of the team to ensure functioning of the organization and daily/weekly/monthly/quarterly/annual metrics are met.
• Receive suggestions and work to provide ways and means to motivate/improve assigned team's performance.
• Conduct management, team meetings and activities.
• Provide guidance and support in special projects to continuously improve processes, tools, systems and organization.
• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
• Support and guide in methodologies, processes and tools to enhance work effectiveness and to implement process improvements.
• Responsible for ensuring the team completion in all mandatory/recommended training courses.

Basic Qualifications

• Excellent communications, soft and relationship building skills.
• Strong organizational and leadership skills.
• Strong commitment to the corporate processes and goals.
• Proficient in MS Office (Word, Excel, Outlook and Power Point).
• Excellent verbal and written communication skills.
• Problem solving and analytical skills.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.