Global CX Analyst: Payments, Travel & Visa Support

EF Education First; Buenos Aires; Híbrido; ARS 81.878.000 - 141.426.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits by law

Staff referral bonus (500 USD)

Mental Health App Foundation

Descripción de la vacante

EF Education First in Buenos Aires, Argentina seeks a Customer Experience Analyst to manage the post‑sales journey, payments, travel logistics, and visa support. You will ensure timely communication with partner schools and deliver exceptional student experiences from purchase to completion.

The role emphasizes strong customer service, CRM usage, and proactive problem solving, with opportunities to grow in a global organization.

Formación

• Bachelor’s degree in international relations, business administration, tourism, or related field.
• Experience in customer service or post-sales role required.
• English proficiency; other languages a plus.
• Familiar with international travel procedures and visa processes.
• Comfortable using CRM tools and MS Office Suite.
• International experience is a plus.
• Detail oriented, organized, and communicative with a solution mindset.

Responsabilidades

• Payment processing with accuracy and timeliness.
• Provide pre-departure guidance including visas, insurance, and timelines.
• Coordinate travel arrangements and document sharing.
• Maintain regular communication with partner schools abroad.
• Act as crisis contact and support student safety abroad.
• Drive customer satisfaction and identify improvement opportunities.

Conocimientos

Customer service

Post-sales support

English proficiency

Visa procedures familiarity

CRM tools

Educación

Bachelor's degree in international relations, Business Administration, or Tourism

Herramientas

CRM tools

Microsoft Office Suite

Descripción del empleo

EF Education First in Buenos Aires, Argentina seeks a Customer Experience Analyst to manage the post‑sales journey, payments, travel logistics, and visa support. You will ensure timely communication with partner schools and deliver exceptional student experiences from purchase to completion.

The role emphasizes strong customer service, CRM usage, and proactive problem solving, with opportunities to grow in a global organization.