(Fluent English) Customer Support Consultant (Remotely)

SupportYourApp; Victoria; Remote; ARS 64,907,000 - 95,815,000; Full time

Benefits offered by this job

Remote work

USD compensation

International environment

Career growth

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team. You will deliver outstanding service via chat, phone, and email, build lasting relationships, and stay current with tools and processes in a fully remote role.

This position requires at least 1 year in customer support, strong English skills (C1), and experience with Freshdesk and Google Workspace. You will collaborate with developers and cross-functional teams to ensure customer happiness and KPI achievement.

Qualifications

• English proficiency at C1 for spoken and written.
• Minimum 1 year in a customer support role.
• Experience with Freshdesk CRM.
• Strong troubleshooting and problem-solving.
• Proficient in Google Workspace (Gmail, Docs, Sheets, Drive).
• Detail-oriented team player with proactive attitude.

Responsibilities

• Deliver outstanding customer support via chat, phone calls and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English (C1)

Customer support experience

Analytical mindset

Team player

Attention to detail

Tools

Freshdesk

Google Workspace

CRM software

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via chat, phone calls and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 1 year of experience in a customer support role;
• CRM experience, preferrably with Freshdesk;
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions;
• Analytical mindset and the ability to interpret information to make sound decisions;
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);
• Strong attention to detail;
• A team player with a positive, proactive approach;
• Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Benefits:

• Fixed schedule: Wednesday-Sunday, 5 PM-1 AM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.