(Fluent English) Customer Support Consultant (Remotely)

SupportYourApp; La Plata; Remote; ARS 46,362,000 - 92,724,000; Full time

Benefits offered by this job

Fixed USD compensation

Remote cooperation

Inclusive international environment

Referral rewards

Growth opportunities

No time-tracking

Supportive leadership

Home office support

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global, multilingual team and deliver high-quality customer and technical support from a home office. You will build lasting client relationships, handle inquiries across chat, phone, and email, and stay current with product changes while protecting data security.

The role requires at least 1 year of experience in customer support, strong English skills (C1), familiarity with Freshdesk, and a proactive, team-oriented mindset.

Qualifications

• The candidate must have strong English skills (C1) for spoken and written communication.
• Minimum 1 year of experience in customer support is required.
• Experience with Freshdesk CRM is preferred.
• Solid troubleshooting skills and problem-solving abilities.
• Analytical mindset with data-driven decision-making.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive).
• Excellent attention to detail and teamwork spirit.
• Own laptop/computer and stable internet connection (min 50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via chat, phone, and email.
• Build strong, lasting relationships with customers.
• Stay updated with evolving tools and technology.
• Handle sensitive customer data securely.
• Apply customer happiness practices to improve satisfaction.
• Develop deep understanding of client solutions and KPI targets.
• Communicate with developers and cross-functional teams.

Skills

English (C1)

Customer support experience

Troubleshooting

Analytical mindset

Attention to detail

Team player

Hardware & internet readiness

Tools

Freshdesk

Google Workspace

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via chat, phone calls and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 1 year of experience in a customer support role;
• CRM experience, preferrably with Freshdesk;
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions;
• Analytical mindset and the ability to interpret information to make sound decisions;
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);
• Strong attention to detail;
• A team player with a positive, proactive approach;
• Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Benefits:

• Fixed schedule: Wednesday-Sunday, 5 PM-1 AM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.