As part of the Software Operations team, you will participate in the end-to-end management of the lifecycle of corporate applications (commodity applications), acting as both a functional and technical point of contact for a portfolio of solutions used across the company.
Your main responsibilities will include:
- Managing the full lifecycle of assigned applications, from evaluation and onboarding through to retirement.
- Coordinating activities related to deployments, upgrades, maintenance, and technology obsolescence.
- Collaborating with vendors, software manufacturers, and internal teams to ensure the evolution and stability of solutions.
- Defining and tracking the roadmap for the applications under your responsibility.
- Managing risks, vulnerabilities, compliance requirements, and cybersecurity-related aspects.
- Coordinating the resolution of complex incidents and recurring issues, acting as an escalation point.
- Participating in change management processes, validations, and testing of new software releases.
- Monitoring application adoption, usage, and business value across the organization.
- Working closely with business areas and other IT teams to identify needs and drive continuous improvements.
- Ensuring proper documentation, licensing, governance, and alignment with corporate standards.
What activities will help you grow and develop?
- Managing a portfolio of corporate applications used by different business areas.
- Participating in the definition of Software Lifecycle Management strategies and processes.
- Collaborating with global IT, Security, Architecture, Procurement, and Licensing teams.
- Gaining experience in software vendor and contract management.
- Contributing to continuous improvement, automation, and service optimization initiatives.
- Developing stakeholder management skills in international and multicultural environments.
- Supporting software governance, licensing, compliance, and cost optimization initiatives.
What profile are we looking for? What do we expect from you?
- Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field.
- English proficiency at B2 level or higher.
- Experience in managing corporate applications and IT services.
- Knowledge of software lifecycle management and Software Lifecycle Management processes.
- Experience with software deployment and management tools (Microsoft Intune, SCCM, Company Portal, etc.).
- Knowledge of application vulnerability management, updates, and maintenance processes.
- Experience working with technology vendors and software providers.
- Knowledge of software licensing management and subscription models is considered a plus.
- Familiarity with ITIL, Agile methodologies, and IT Service Management practices.
- Ability to coordinate cross-functional initiatives involving multiple stakeholders.
- Strong skills in identifying risks, defining action plans, and ensuring follow-through.
- Analytical mindset with the ability to evaluate solution usage, adoption, and business value.
- Strong communication and presentation skills in international environments.
- Experience with automation using PowerShell, Python, or similar tools is a plus.
- Knowledge of cybersecurity processes, compliance requirements, and technologyrisk management is a plus.
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