Digital Client Experience Associate

Testing Site - JPMC; Buenos Aires; On-site; ARS 1,200,000 - 2,000,000; Full time

Job summary

J.P. Morgan is seeking a Client Service Associate to be the primary contact for clients using JPMorgan Markets digital platforms.

You will deliver exceptional support, resolve incidents, and collaborate with internal teams to enhance the client experience. The role requires client service acumen, digital tool adoption, and knowledge of markets operations to ensure digital-first operational excellence and adherence to controls.

Qualifications

• Experience supporting multiple applications and adapting to new technologies.
• Proficiency in data analytics tools (preferred).
• Strong communication, organizational, and problem-solving abilities.

Responsibilities

• Provide outstanding client service and technical support for the JPMorgan Markets portal, addressing queries across digital channels.
• Prioritize client needs and troubleshoot issues, delivering application support across multiple platforms; ensure timely resolution or escalation to Technology.
• Drive process improvement and transformation initiatives to enhance the client experience.
• Collaborate with Technology, Product, and Business teams, utilizing data insights and root cause analysis to recommend tactical and strategic solutions.
• Build and maintain strong relationships with business partners, clients, and client support groups.
• Actively participate in process improvements and automation projects.
• Manage a high volume of requests in a dynamic, fast-paced environment with a results-oriented approach.
• Navigate diverse process flows and data sets, identifying opportunities for process enhancements.

Skills

Influencing & negotiation

Communication skills

Digital literacy

Process improvement

Data analytics (preferred)

Multitasking

Team orientation

Tools

Data analytics tools

Job description

J.P. Morgan is seeking a Client Service Associate to be the primary contact for clients using JPMorgan Markets digital platforms.

You will deliver exceptional support, resolve incidents, and collaborate with internal teams to enhance the client experience. The role requires client service acumen, digital tool adoption, and knowledge of markets operations to ensure digital-first operational excellence and adherence to controls.